Service Desk Analyst

About Netwealth

Netwealth isnt just a company. Were shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more and were proud to be recognised as one of Australias most innovative FinTech businesses.

Since 1999 weve grown rapidly by challenging the status quo. We move fast think big and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart Our people. Were a team of curious optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity and agility and we believe in creating an environment where you can do your best work grow your career and feel part of something meaningful.

If youre looking for a place where your ideas matter where innovation is celebrated and where you can help shape a brighter financial future join us at Netwealth.

The opportunity

Technology is central to how our people at Netwealth work connect and succeed. As our next IT Service Desk Analyst youll play a key role in making sure everything runs smoothly supporting colleagues solving problems and helping shape a great tech experience across the organisation.

Youll work closely with our IT Service Desk Coordinator and the broader IT team contributing to daily operations while continuously improving how we deliver support.

Technical Support & Service Delivery

• Provide handson support across Azure RBAC Microsoft Intune Power Automate and Power Apps

• Build and configure Surface Dell and Mac laptops

• Troubleshoot hardware software network and access issues

• Resolve incidents and service requests in line with SLAs

Service Desk Operations

• Triage prioritise and escalate tickets

• Keep accurate records in our ITSM system

• Suggest improvements to enhance the user experience

  Collaboration & Continuous Improvement

• Support project work and operational tasks

• Share insights to help refine processes

• Assist new starters with device setup and system basics

• Support meeting room AV setups and hybrid meeting tech

About You

Youre someone who blends technical confidence with a warm supportive approach. You enjoy helping others and staying one step ahead of problems.

You bring:

• Expertise with Microsoft 365 Azure AD RBAC

• Knowledge of Microsoft Intune and modern device management

• Familiarity with Power Automate and Power Apps

• Troubleshooting skills across Windows macOS and mobile

• Strong communication and a customerfirst mindset

• Experience building Surface Dell and Mac laptops

• Knowledge of Active Directory fundamentals

• Basic networking understanding (DNS DHCP VPN WiFi)

Life At Netwealth

At Netwealth we believe a fulfilling career is built on growth balance and belonging. Our people are our greatest strength and were committed to supporting you at every stage of life because when you thrive so do we.

Were proud to be recognised as one of Australias top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance with just 4 days in the office each fortnight. When youre in youll enjoy working from one of our modern thoughtfully designed spaces across Australia including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable and in Melbourne youll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development including;

• Family-friendly support: Paid parental leave and a fully funded school holiday program

• Wellness perks: CU Health (virtual healthcare) income protection flu shots wellness weeks retail discounts and financial wellbeing services

• A vibrant culture: social events trivia nights and corporate sports

• Employee Resource Groups: LGBTQIA DAWN (Development and Accelerating Women at Netwealth) Culture Group and Carers Group

• Community Impact: Paid volunteering and our Netwealth Impact Group

Were proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. Its one of our core values. Were committed to equity and inclusion through our gender equality disability LGBTQIA wellbeing and cultural initiatives. And were certified by WORK180 Family Friendly Workplaces and Great Places to Work.

If youre excited by the opportunity but dont meet every requirements we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process Contact us at

Apply now and help us shape a brighter financial future!

Required Experience:

IC