Office Specialist Front Desk (Main Street Clinic)

Davis Behavioral Health (DBH) is seeking a full-time Office Specialist - Front Desk to join its Clinical Support team at its Main Street Clinic location.

Davis Behavioral Health (DBH) is committed to providing exemplary customer service to its clients and employees. As a member of the Clinical Support team the Office Specialist Front Desk positions perform essential tasks related to making clients feel welcome and valued when they check in for appointments. Office Specialists are the first point of contact for most of DBH clients when coming for treatment and creating the critical first impression.

Please visit the DBH career page (here) to apply for this position as quick applications through sites like Indeed and others may cause delays as critical information is not required on those sites.

Essential Job Functions

The Office Specialist - Front Desk (Main Street Clinic) must be able to perform the following essential job functions:

• Gather client and insurance information efficiently and accurately.
• Request collect and process co-payments and other payments from clients at the time of service.
• Convey all necessary information related to the clients appointment.
• Work within DBHs electronic medical record system and have a working knowledge of HIPAA and other privacy laws.
• Answer telephones screen calls take messages and provide information to the appropriate source when necessary.
• Monitor the work area including the clinic lobby to ensure that it remains safe secure professional and well-maintained.
• Be knowledgeable about the crisis system and know when and how to activate it.
• Perform basic office operations including signing for and coordinating pickup of delivered packages communicating with other DBH employees about appointments and appointments and other tasks related to daily business functions.
• Other duties and responsibilities and needed and assigned.
• All other duties as assigned related to the needs of the organization.

The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health which is why providing excellent customer service in a prompt manner is critical.

Position-specific Responsibilities for the Main Street Clinic

In addition to the essential job functions outlined above the following responsibilities are assigned to your specific position.

• Manage group room scheduling

Schedule & Location

The schedule for this position is:

• Monday through Friday 8:00 am to 5:00 pm with a 30-minute lunch

The Main Street Clinic is located at 934 South Main Street Layton Utah 84041.

Required Qualifications

Education

• High school diploma or equivalent.

Certification/Licensure

• Must complete First Aid and CPR certification within 30 days of hire.

Training

• Complete all required training that is assigned to the Office Specialist Front Desk (Main Street Clinic) position by defined deadlines.

Experience Required

• Minimum of two (2) years of previous work experience in a medical office.

Preferred

• Previous work experience in a behavioral health clinic or agency.

DBH Criminal Background Check & Drug Screening Disclaimer

Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.

Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws including no use of medical marijuana.

Further all employees at DBH must successfully pass a pre-employment criminal background check as part of DBHs licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidates ability to pass the pre-employment criminal background screening.

Required Experience:

IC