Account Executive
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Job Location:
Johannesburg Metropolitan Municipality - South Africa
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Account Executive
Location: Johannesburg South Africa
Work Model: Hybrid
Support the Dreams of the Doers
At Netsurit our mission is simple yet powerful: Support the dreams of the doers.
We empower our employees to pursue their personal ambitions while enabling our clients to focus on growing their businessesfree from the burden of day-to-day IT operations.
If you are passionate about technology relationships and delivering measurable business impact this is your opportunity to join a global leader and make a difference.
About the Role
As an Account Executive you will take full ownership of a diverse portfolio of clients acting as a trusted advisor strategist and commercial driver. This is a multifaceted role combining service excellence relationship leadership and growth enablement.
You will operate across six key dimensions:
Strategy Driver Operational Oversight Relationship Owner Sales Farmer Technology Champion Commercial Owner
Key Responsibilities
Operational Oversight
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Ensure seamless service delivery aligned to SLAs and client expectations.
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Develop a deep understanding of client contracts and translate requirements into operational outcomes.
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Facilitate regular operational reviews with internal teams to identify improvements and opportunities.
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Coordinate vendors and third-party providers where required.
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Lead monthly service reviews and support escalation and crisis management when needed.
Relationship Ownership
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Build and nurture strong relationships with executive stakeholders and decision-makers.
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Act as the Single Point of Contact for client engagement.
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Strengthen partnerships through proactive engagement events and value-driven interactions.
Sales & Growth (Sales Farmer)
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Identify opportunities for upsell and cross-sell within existing accounts.
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Analyse client environments to recommend new services solutions or improvements.
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Develop proposals and quotations aligned to client strategy.
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Maintain accurate weekly forecasts within CRM systems.
Technology Champion
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Stay informed on emerging technologies and align them to client environments.
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Lead workshops to shape client technology roadmaps.
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Maintain awareness of infrastructure lifecycle and warranty status.
Commercial Ownership
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Drive SLA renewals and manage contract lifecycle.
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Ensure engagements remain profitable and aligned to client outcomes.
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Review agreements and optimise IT spend in collaboration with clients.
Strategic Leadership
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Develop account strategies to enhance client value and satisfaction.
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Align Netsurit services with client business goals and long-term plans.
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Build actionable roadmaps that deliver measurable outcomes.
Qualifications & Experience
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510 years experience in IT services consulting or managed services environments.
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Background in outsourcing service delivery or client-facing technology roles.
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Strong commercial acumen with exposure to financial and contract management.
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Experience in sales account growth or solution positioning.
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Working knowledge of ITIL or service management principles.
Core Competencies
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Strategic thinking and business insight
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Relationship building and stakeholder influence
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Problem solving and solution orientation
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Planning organisation and foresight
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Commercial ownership and accountability
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Client-centric mindset
Technical & Professional Skills
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Excellent written and verbal communication skills.
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Strong presentation and facilitation abilities.
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Experience with PSA/reporting tools such as ConnectWise and BrightGauge.
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Familiarity with analytics and reporting tools.
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Advanced Microsoft Excel skills.
Why Join Netsurit
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Be the trusted advisor and primary partner to our clients.
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Work with cutting-edge technologies including cloud cybersecurity and AI solutions.
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Join a high-growth global organisation with a strong people-first culture.
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Play a meaningful role in shaping client success and business transformation.
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Grow your career in an environment where innovation and ambition are encouraged.
About Netsurit
Headquartered in New York Netsurit is a global leader in managed IT services cybersecurity and AI-driven solutions.
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27 years of industry expertise
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Supporting 600 businesses worldwide
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Ranked #305 on the Inc. 5000 Americas Fastest-Growing Private Companies
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2024 Global MSP501 Winner (Top Managed Service Providers)
We help organisations stay secure resilient and always onso they can focus on what matters most.
A Note to Third Parties:
Principals only. Recruiters please do not contact this job poster. Unsolicited services or offers will not be considered.
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
