Service Delivery Manager

Maryborough - Australia

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Community Lifestyles Agency Inc. (CLA) Fraser Coast

Full Time SCHADS Level 6 (negotiable based on experience)

Are you a values-driven leader who is passionate about quality compliance and person-centred active support

Do you want a role where you can influence culture lead high-performing teams and genuinely improve the lives of people with disability

Community Lifestyles Agency Inc. (CLA) is seeking an experienced and motivated Service Delivery Manager to lead service teams across the Fraser Coast.

This is a key leadership role responsible for driving service excellence strengthening practice and ensuring our supports are safe compliant and centred around the people we support.

About Us

Community Lifestyles Agency Inc. is a well-established not-for-profit NDIS provider supporting people with disability to live meaningful and connected lives in their community.

At CLA our work is guided by our commitment to:

Person-centred active support
Nothing about me without me
Continuous quality improvement
Strong governance and safeguarding practices
A positive and values-led workforce culture

About the Role

Reporting to the Operations Manager the Service Delivery Manager provides strategic and operational leadership to ensure high-quality compliant and financially sustainable services.

You will lead and Service Coordinators and front-line teams to:

Deliver exceptional person-centred supports
Embed NDIS Practice Standards into everyday practice
Drive quality safeguarding and incident management improvements
Build a positive accountable and high-performing culture
Strengthen stakeholder relationships and participant outcomes

This role balances people leadership practice leadership and operational performance.

Key Responsibilities

Leadership & Culture

Lead coach and develop Coordinators and emerging leaders
Build a strong values-based and accountable team culture
Drive staff engagement performance and capability

Service Quality & Practice

Ensure services are delivered in line with NDIS Practice Standards and Quality Indicators
Oversee incident management restrictive practice oversight and safeguarding responses
Champion person-centred active support and participant voice in service delivery

Operational Management

Monitor service delivery performance and financial sustainability
Lead continuous improvement initiatives and audit readiness
Use data and reporting to identify trends and drive proactive responses

Stakeholder Engagement

Maintain strong relationships with participants families guardians support coordinators and allied health professionals
Lead effective and solution-focused stakeholder meetings

About You

You are a confident and emotionally intelligent leader who can balance strategy compliance and people leadership.

Essential:

Demonstrated leadership experience in disability community services or a related sector
Strong working knowledge of the NDIS Practice Standards Quality & Safeguards Commission requirements
Experience leading through change and driving service improvement
Ability to interpret data and translate it into practice outcomes
Excellent communication and stakeholder engagement skills
Commitment to person-centred and rights-based practice
Experience in SIL and complex/high-intensity supports
Understanding of SCHADS Award and workforce planning

Desirable:

Tertiary qualification in Human Services Disability Community Services or Leadership

What We Offer

The opportunity to shape the future of service delivery at CLA
A strong supportive and values-led leadership team
Ongoing professional development and leadership growth
A role where you can make a genuine difference every day
Competitive salary aligned to SCHADS Level 6 salary packaging

How to Apply

If you are ready to lead high-quality person-centred services and be part of an organisation committed to continuous improvement and meaningful outcomes we would love to hear from you.

Click Apply Now and submit:

Your resume
A cover letter outlining your leadership experience and your approach to person-centred service delivery

For a confidential discussion please contact:

Bonnie Lane Operations Manager

Community Lifestyles Agency Inc.

Required Experience:

Manager

Community Lifestyles Agency Inc. (CLA) Fraser CoastFull Time SCHADS Level 6 (negotiable based on experience)Are you a values-driven leader who is passionate about quality compliance and person-centred active supportDo you want a role where you can influence culture lead high-performing teams and g...