Transfer- Collection Services Agent Level III

Class Code 28324: Collection Services Agent Level I/II

Transfer job postings are for County of Sacramento employees only.
In order to be qualified for a transfer:
1. You must meet the Minimum Qualifications of the new job.
2. The difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into must be less than 5%.

There are three different transfer types that you may qualify for: interdepartmental transfer interclass transfer and voluntary demotion. These different transfer types are defined as:

• Interdepartmental transfer - a transfer in the same class from one County department to another.
• Interclass transfer - a transfer from one job class to a different job addition the difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into must be less than 5%.
• Voluntary demotion - a transfer into a job class that pays less than 95% of your current class salary.

Knowledge of

• Specific procedures rules regulations and laws governing collection of debts and enforcement of debt collection
• California statutes concerning the collection of delinquent accounts and legal actions that may be required such as Small Claims Court actions real property liens wage garnishments
• Interviewing techniques which allow full collecting of information while maintaining the dignity of the debtor
• Computer systems used in the collection of debts
• Arithmetic calculations

• Work well in a team environment with shared goals
• Learn a wide variety of collection types and procedures
• Flexibly yet forcefully negotiate with debtors
• Think rapidly while properly and accurately collecting debts
• Effectively manage workload based upon organizational and team goals and priorities
• Train others in various aspects of collections
• Communicate clearly verbally and in writing in English at a level necessary for satisfactory job performance
• Effectively contribute to the Countys and Departments goals and objectives
• Deal courteously with the public sometimes under very emotionally trying conditions
• Audit construct and adjust financial records
• Perform skip-tracing functions
• Use tact and courtesy in working with the general public and representatives of other agencies
• Analyze and evaluate statements and information draw logical conclusions and make decisions
• Establish extended payment contracts
• Interpret understand apply and explain rules procedures and policies
• Make individual decisions as to the most effective legal actions that may be applied to individual cases
• Prepare and file legal documents with the court; appear in court as a representative of the County in various types of forced collection actions interview effectively research and analyze options and make appropriate decisions at a level commensurate with the complexity or difficulty of the account

Minimum Qualifications

Level II

Either: 1. Two years of full time paid experience in any combination interviewing debtors and collecting debts for either a collections agency an employer who does not use a collections agency or a federal state or county government.

Or: year as a Collections Services Agent Level I within the County of Sacramento.

Level I

Either: 1. One year of full time paid experience interviewing debtors and collecting debts for either a collections agency or an employer who does not use a collections agency.

Or: 2. The full time equivalent of nine months experience in the Sacramento County class of Collection Services Aide.

Note: Part time paid experience may be substituted on the basis of 173.6 hours 21.7 days one work month.

Or: 1. Two years of journey level clerical experience within the Division of Revenue Recovery or other Sacramento County debt collections program.

Note: Initial appointments to this class and advancement are at the discretion of the appointing authority provided that minimum qualifications are met.

Note: The word experience referenced in the minimum qualifications means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Special Requirements

Special Skills:
Some positions in this class may additionally require the ability to communicate fluently in a language other than English. When required these special skills may be used in performing such tasks as the following:

1. Interprets and explains the meaning of laws rules and regulations in a language other than English.
2. Conducts interviews in a language other than standard English and translates information obtained into English.
3. Acts as a special consultant to other staff to help interpret the needs and problems of individuals of different languages and cultural backgrounds.
4. Assists staff in revenue collections by giving advice and information on problems involving relationships with clients and staff of different languages and cultural backgrounds.
5. Assists other Collection Services Agents and Criminal Investigators by using applicable special skills to help them with the differences of the English language patterns used in different cultural communities or by translating interpreting or otherwise using language skills.

The Sacramento County Civil Service Commission approved the use of selective certification for special skills for this class on October 22 1987.

Criminal History and Background Check:
Applicants for positions in this series must pass a criminal history and background check that may include contact of prior employers and/or personal references. Applicants will be fingerprinted for purposes of search of local state and national fingerprint files to disclose any criminal record. A classifiable set of fingerprints shall be furnished to the Department of Justice and to the Federal Bureau of Investigations. Additionally an individual who currently has or has had in the past an account with the Sacramento County Division of Revenue Recovery may be disqualified from employment in the Collection Services Agent series.

Physical Requirements:
An individual must be able to effectively carry out the duties of the class as identified in the class specification. There are no special or specific physical requirements for this job.

How to Apply

The County of Sacramento application form and responses to the Supplemental Questions are to be completed and submitted online.

Please remember:

• If you have previously applied online for a County job you must use the same Username account.
• Do not share your Username account with anyone else.
• If any additional documentation (such as copies of transcripts etc.) is required you will be contacted.
• Resumes may be attached to your submitted application however a notation of See Resume will not be accepted for the information requested on the application or the Supplemental Questions.
• Your application will be considered incomplete if the required information is not filled out in its entirety.
• Any notifications from the Employment Office about your Transfer application will be sent to you by email. Notices can also be accessed in your inbox.