General Manager — Fast-Growing Home Services Company

Bloomington, IN - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

GENERAL MANAGER - In Office Bloomington MN

A well-established award-winning residential and commercial cleaning company in the Twin Cities is seeking an experienced General Manager to lead its day-to-day operations and help drive the next chapter of its growth. Reporting directly to the Owner/CEO this is a high-impact leadership role for someone who thrives in a fast-paced ever-changing environment and is ready to take ownership of a business that has earned a reputation for quality culture and client loyalty. No two days are the same here and thats exactly the point.

This organization is a 2025 recipient of the Minneapolis/St. Paul Business Journals Fast 50 recognizing it as one of the fastest-growing private companies in the Twin Cities with consistent annual growth of approximately 25%. The owners are looking for a strong operational leader to run the business with confidence and allow them to step back from daily operations.

WHY THIS IS A GREAT OPPORTUNITY

Base Salary: Up to $100000 depending on experience
Join a company with 15 years of market presence and a loyal long-term client base
Named a 2025 Fast 50 company one of the fastest-growing private businesses in the Twin Cities
Lead a team that is well-compensated well-treated and backed by a strong operational foundation
High-visibility role with direct access to ownership and real influence over the companys future
A business that runs on strong reviews professionally maintained equipment and a culture people are proud to be part of

ESSENTIAL FUNCTIONS

Operations Management

Oversee all day-to-day operations including scheduling dispatch quality control and customer service
Develop document and continuously improve operational systems and procedures
Monitor supply inventory equipment and vendor relationships to ensure efficient service delivery

Team Leadership & HR

Hire train coach and manage office staff and field cleaning technicians
Build and maintain a positive accountable and performance-driven company culture
Conduct performance reviews manage disciplinary actions and ensure compliance with labor laws and safety standards

Customer Experience

Maintain high levels of customer satisfaction and retention
Handle escalated customer issues and resolve complaints effectively
Implement quality assurance programs including inspections and follow-ups

Financial & Business Management

Manage budgets payroll oversight labor costs and operational expenses
Track KPIs including revenue margins customer retention and team productivity
Identify opportunities to improve profitability and operational efficiency

Growth & Strategy

Support business growth initiatives including new services territories and team expansion
Collaborate with marketing and sales efforts to drive bookings and retention
Analyze data and reports to inform strategic decisions and support the companys long-term vision

QUALIFICATIONS

Required

35 years of management experience in a service-based route-based or home services company
Proven ability to lead teams and manage operations in a fast-paced high-volume environment
Strong leadership communication and problem-solving skills
Financial acumen with hands-on experience managing budgets and KPIs
Comfortable with scheduling software CRMs and operational tools
Highly organized with strong attention to detail

Preferred

Experience in residential cleaning home services or a similar field service environment
Experience scaling operations or managing multiple teams or locations
Bilingual English/Spanish strongly preferred

The Right Fit

Youre a decisive adaptable leader who doesnt need perfect conditions to perform at a high level. You think on your feet solve problems before they escalate and take genuine pride in building teams and systems that work. Youre motivated by ownership not just of your title but of outcomes.

Required Experience:

Director

GENERAL MANAGER - In Office Bloomington MNA well-established award-winning residential and commercial cleaning company in the Twin Cities is seeking an experienced General Manager to lead its day-to-day operations and help drive the next chapter of its growth. Reporting directly to the Owner/CEO th...