Fine Dining Admin Assistant Manager

• Serve as the administrative point of contact for 3 fine dining outlets; standardize processes documentation and service support across locations.
• Coordinate cross-venue communication ensuring consistent SOP execution menu updates and service standards alignment.
• Build and publish weekly FOH schedules across venues; balance coverage forecast demand and manage swaps/changes.
• Monitor labor to budget; audit punches and approve timecards; track breaks overtime attendance and call-offs.
• Process biweekly payroll inputs (tips comps deductions adjustments) accurately and on time.
• Maintain personnel files onboarding checklists certifications and training records; track expiring credentials (e.g. food handler/servsafe/ABV).
• Oversee reservations and floor plan optimization (e.g. OpenTable/Resy/SevenRooms); manage high-priority bookings and VIP notes.
• Support private dining and event administration: proposals BEOs deposits timelines vendor coordination and post-event reconciliation.
• Monitor guest feedback resolve escalations and report trends with actionable improvements.
• Support weekly invoice processing petty cash logs and reconciliation; track comps/voids/discounts with appropriate approvals.
• Assist with inventory counts and data entry (wine spirits china/flatware linens); coordinate smallwares orders and vendor communications.
• Maintain up-to-date health & safety documentation checklists and inspection readiness; log incident/accident reports.
• Ensure adherence to alcohol service laws food safety and company policies across all venues.
• Onboard new hires to POS reservations scheduling and SOPs; deliver refresher training and quick tips.
• Act as an admin for POS reservations and scheduling systems; manage user access and troubleshoot issues with vendors/IT.
• Produce weekly KPIs (labor % reservations conversion covers/turn times guest feedback comp/void metrics).
• Identify process gaps and lead cross-venue initiatives to improve efficiency cost control and guest satisfaction.

• 3 years in fine dining luxury hospitality or multi-unit restaurant operations with administrative or supervisory experience.
• Proficiency with POS (e.g. Toast/Micros) reservations platforms and scheduling/payroll tools
• Strong Excel/Google Sheets skills impeccable attention to detail and excellent written/verbal communication.
• Ability to work nights/weekends/holidays and travel between venues.
• Experience supporting private dining/events and wine program administration.
• Knowledge of food safety and alcohol service guidelines (e.g. ServSafe TIPS).
• Previous multi-site oversight within a luxury hotel resort or casino environment.

ADDITIONAL REQUIREMENTS

• Operational Discipline: Accurate on-time scheduling payroll and reporting across multiple outlets.
• Service Mindset: Anticipates needs protects the guest experience and supports FOH teams with urgency.
• Problem Solving: Resourceful and solutions-oriented; escalates appropriately.
• Communication & Influence: Clear diplomatic and consistent with cross-functional teams and leadership.
• Data & Systems Fluency: Uses data to drive decisions; strong comfort with administrative platforms.
• On your feet for extended periods; lift/carry up to 25 lbs occasionally.
• Frequent movement between venues; ability to work in a fast-paced high-noise environment.