Hardware Supply Chain Project Manager

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Hardware Supply Chain Project Manager do

You will join a global team at Fiserv focused on expanding hardware distribution into new markets delivering secure and reliable devices and accessories that support our payments and commerce solutions. The team manages end-to-end hardware lifecycle activitiesfrom supplier onboarding and manufacturing coordination to local logistics and field qualityto ensure successful market launches and sustained operations.

What you will do:

• Lead supply chain planning for devices and accessories in target markets to maintain inventory availability and support market launches.
• Coordinate with factories contract manufacturers and suppliers to manage New Product Introduction (NPI) timelines component sourcing and production readiness.
• Manage third-party logistics providers and freight forwarders to ensure on-time delivery customs clearance and warehouse inbound operations.
• Analyze field quality cases and warranty data drive root cause analysis and corrective actions with manufacturing and service partners.
• Develop forecasting S&OP inputs and inventory optimization strategies to balance service levels and working capital.
• Implement cost reduction initiatives across logistics repair and fulfilment processes.
• Rapidly troubleshoot and resolve operational incidents (e.g. delivery delays forwarder incidents supply disruptions) and communicate mitigation plans to stakeholders.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

What you will need to have:

• 6 years in hardware supply chain NPI and supplier/manufacturing coordination.
• 5 years in international logistics 3PL/forwarder management customs and freight operations.
• 5 years in demand forecasting inventory planning and S&OP (Kinaxis Blue Yonder Anaplan).
• 4 years in reverse logistics RMA repair operations and warranty management.
• 4 years with quality systems root cause analysis CAPA; familiar with ISO 9001 and Lean Six Sigma.
• 4 years with ERP/SCM platforms (SAP ECC/S4HANA Oracle SCM) and data analysis tools (SQL Excel (Power Query) Power BI Tableau).
• Experience supporting local regulatory and market requirements in supply chain environments
• Proficient in Japanese language both spoken and written.

What would be great to have:

• APICS (CPIM/CSCP) PMP or Lean Six Sigma Green Belt certification.
• Experience launching payment terminals or POS hardware in Japan/APAC.
• Skilled in negotiating contracts with logistics and repair partners.
• Strong cross-functional stakeholder management.
• Experience with cost-to-serve analysis and inventory reduction programs.

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Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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