Manager, Performance Improvement

This role leads Memorial Healths Lean Six Sigma program and manages colleagues who provide performance improvement support across Memorial Health. Responsible for embedding Lean Six Sigma principles into daily operations ensuring system-wide alignment of improvement initiatives with strategic priorities and developing people and processes to achieve sustained results. The Manager partners with executives physicians and leaders across all affiliates to drive enterprise-wide quality and operational excellence.

Education:
Masters degree in an applicable discipline (Nursing Business Management Engineering Industrial Engineering or Organizational Behavior) or related field required.
Licensure/Certification/Registry:
American Society of Quality (ASQ) Six Sigma Black Belt certification required.
Master Black Belt certification preferred.
Experience:
Minimum of 5 years of performance/operations improvement experience required utilizing LEAN/DMAIC methodology
Minimum of two (2) years of previous supervisory/management experience is required
Demonstrated success implementing Lean Six Sigma at the organizational or system level.
Demonstrated experience working effectively with physicians and operational leaders in a complex healthcare environment
Experience with accreditation and regulatory standards (e.g. Joint Commission CMS Malcolm Baldrige National Quality Award Health Care criteria) preferred
Other Knowledge/Skills/Abilities:
Strong ability to coach and mentor Green Belts Black Belts and colleagues at all levels
Advanced skills in project management change management and facilitation
Achievement Orientation: A concern for surpassing standards of excellence. Standards may involve past performance (striving for improvement); objective measures (results orientation); outperforming others (competitiveness); challenging goals or redefining the nature of the standards themselves (innovation).
Analytical Thinking: Developing a deeper understanding of a situation issue or problem by breaking it down or tracing its implications step-by-step. It includes organizing the parts of a situation issue or problem systematically; making systematic comparisons of different feature or aspects; setting priorities on a rational basis; and identifying time sequences casual relationships or if-then relationships.
Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.
Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning build shared understanding and productively move agendas forward.
Initiative: Ability to identify a problem obstacle or opportunity and then take action in light of identification to address current or future problems or opportunities. Initiative emphasizes proactively doing things and no simply thinking about future actions.
Process and Quality Management: Ability to analyze and design or improve an organizational process including incorporating the principles of high reliability continuous quality improvement and user-centered design.
Team Leadership: Ability to lead groups of people toward shared visions and goals from forming a team that possesses balanced capabilities to setting its mission values and norms and holding colleagues accountable individually and as a group for results.

1. Leadership & Program Management
   • Collaborate with System Director on the design implementation and sustainability of the Lean Six Sigma program across Memorial Health.
   • Partner with system and affiliate leadership to prioritize and resource enterprise initiatives aligned with strategy.
   • Provide oversight and monitoring of the system wide Lean Six Sigma project portfolio
2. People Leadership
   • Recruit supervise and develop colleagues providing PI support across all affiliates
   • Provide coaching mentoring and professional development opportunities for PI colleagues Green Belts and Black Belts.
   • Conduct annual evaluations succession planning and workforce development strategies for the PI function.
3. Performance Improvement & Consulting
   • Lead or oversee high-impact system-wide projects to improve quality patient safety efficiency and financial performance.
   • Serve as trusted advisor to executives leaders and physicians providing expert consultation and facilitation.
   • Support leaders in scoping and resourcing improvement opportunities.
4. Education & Capability Building
   • Oversee and contribute to the design and delivery of Lean Six Sigma training for all levels
   • Ensure rigor and consistency of PI education across Memorial Health
   • Build a culture of continuous improvement through training coaching and knowledge transfer.
5. Metrics Reporting & Accountability
   • Develop maintain and monitor system-wide dashboards and reporting for improvement initiatives
   • Track and communicate progress against organizational policies.
   • Ensure accountability for outcomes and sustainability of improvements.
6. Professional Development & Engagement
   • Maintain professional certification and growth through continuing education seminars workshops and professional affiliations
   • Represent Memorial Health in professional forums and community organizations to share best practices and elevate the organizations profile.
7. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.