Software Engineer, Enterprise Zone (Backend & Full Stack) — Multiple Levels

AI at Zapier

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Job Posted: December 1 2025

Latest update: February 19 2026

Location: Americas - North Central and South America

Hi there!

Zapier is leading the way in AI automation. Weve helped small businesses increase productivity and serve their customers better through an extensive platform of integrations robust workflow automations and practical AI applications. As we continue our mission to make automation work for everyone our current focus is to unlock that vast potential within Enterprise customersorganizations comprising dozens hundreds or even thousands of employees. These companies already recognize the value of automation; we are now empowering them to implement it at scale ensuring control visibility and confidence in their chosen tools.

To do this Zapier is expanding its Enterprise zone and hiring across a number of roles and levels including backend fullstack and frontend engineers. Were looking for engineers passionate about solving complex problems and delivering new value to customers driving innovation in workflow management and changing the future of automation for some of the largest companies in industry.

The Enterprise zone is made up of several teams. Were currently hiring across three of them:

• Enterprise Response

• Asset Management

• Insights

Team Focus

The Enterprise Response team is crucial for maintaining the resilience and reliability of our systems particularly during critical periods mostly for our largest customers. This team innovates in high-demand customer areas and delivers highly requested core features that span multiple teams and organizational boundaries. This team touches every part of the stack and plays a critical role in ensuring our biggest customers get fast dependable service.

In this role youll:

• Lead responses to critical incidents and customer-impacting events

• Work directly with enterprise customers

• Collaborate across engineering product and support to solve urgent problems

• Build internal tools and improve core product features based on real-world customer feedback

• Build a new extensible platform for account and organization-level settings applying declarative controls VPC connections to on-prem data and instrumenting account-wide AI guardrail controls

The Asset Management team is responsible for building and scaling the systems that make every Zapier asset across products and workspaces discoverable governable and portable. You will be responsible for architecting and deepening enterprise-grade Platform APIs to manage assets across multiple products ensuring consistency reliability and performance at scale for all of our customers.

In this role youll:

• Design and implement scalable backend architecture and APIs for asset cataloguing ownership and security

• Build intuitive unified interfaces for organizing transferring and governing assets across accounts and products

• Embed AI technology into core product experiences to proactively monitor and suggest optimizations to account management

• Drive technical alignment with senior leaders and stakeholders across the organization

• Deliver fast-paced solutions and POCs prioritizing impact over deep polish while balancing short-term execution with long-term technical vision

• Tackle challenges in data standards compliance automation and cross-product integrations

This team is central to Zapiers multi-product strategy unlocking faster product onboarding reducing manual support burden and delivering key enterprise capabilities.

The Enterprise Insights team builds and maintains the core systems that support our customers. Were not following an existing playbook were writing it. Here you will help build a strong account oversight platform that connects and supports Zapiers products.

Youll work on:

• Building scalable platforms like User Notifications Unified Smart Inboxes Audit Logs Public APIs to give customers better visibility control and access across Zapier.

• Supporting key use cases such as compliance error tracking and transactional alerts through reliable communication systems.

• Creating and improving observability features like SLOs alerts and dashboards to help Zapier grow.

• Strengthening core systems as we expand to serve larger and more complex customers.

• Leading important projects from start to finish using AI to speed up development and improve the customer experience while working closely with your team.

All of these roles are instrumental in ensuring Zapier can deliver on their upmarket strategy and mission. They have a direct impact in driving higher company ARR. These are high impact high reward roles that will include far reaching features new challenges and close connection to customers each day.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

High Visibility High Impact

If youre someone who thrives on ambitious goals and meaningful work this is the team for you:

• Work on high-impact features that directly influence premium plan sales and help close strategic enterprise deals.

• Collaborate cross-functionally with Product Design Revenue Support and GTM teams.

• Work in a high-visibility area with strong leadership support and a clear growth path for engineers.

• Play a key role in Zapiers growth trajectoryyoure not a cog in a machine youre part of the engine.

Openings

Were hiring multiple openings across two levels Engineer (L3) and Senior Engineer (L4) across these teams. We run a shared pipeline and map candidates to the right level based on what we observe throughout the process. You dont need to decide upfront.

The difference between levels comes down to scope:

• L3 engineers own outcomes end-to-end within their team they break down complex problems ship iteratively and drive strong technical execution in their domain.

• L4 engineers do all of that and extend it beyond their team they coordinate across ownership boundaries shape technical direction for adjacent systems and bring other engineers along with them.

Our level definitions may look different from what youve seen elsewhere so we map based on what we observe in the process not your current title. Well be transparent about leveling before you reach the final stages.

About You

These qualities apply across both levels scope and context will vary based on where you land. We know great engineers come from a range of backgrounds and career paths. Youll be successful in these roles if:

• Youre a proven SaaS engineering builder. You have deep experience designing developing and maintaining complex mission-critical systems whether thats measured in years or in the breadth and impact of what youve shipped. Youre comfortable writing backend services (Python or ideal) and youre not afraid to go deep into API design database modeling or CI/CD pipelines.

• You work through AI agents not alongside them. Your daily development workflow is built around directing and reviewing agent-written code not writing it by hand. You have opinions about which models to use for which tasks youve hit real failure modes and built mitigations and your workflow is actively evolving. Bonus: you use multi-agent patterns enable others on your team to build faster with AI or have scaled AI impact beyond yourself.

• You know event-driven systems and have strong platform thinking. Youve built scalable tools that help other teams move faster and simpler. Youre familiar with systems like Kafka SQS and Fastify and youve worked with observability tools like Datadog Grafana and Graylog.

• You work close to the customer. You dont wait for product specs or UX research to tell you what to build. You pull customer tickets talk to CSMs review feedback and use that context to drive what you ship. You think in milestone slices: whats the smallest thing I can get into production that moves us forward and teaches us something

• You ship through ambiguity. When theres no spec no designs and no clear path forward your first instinct is to gather customer evidence break the problem into a narrow first slice and get rough working software into production within days not weeks. You use working prototypes to drive alignment with stakeholders rather than waiting for consensus before building. Youre comfortable throwing work away when direction changes and you treat discarded work as a fast learning loop not a loss.

• You own your work and yourself. You take initiative without waiting for permission and you ship fast and share early. But you also own your mistakes your gaps and your role in friction openly. You say I dont know and I was wrong out loud early and without shame. You hold yourself to a high standard and can articulate where youve fallen short not just where youve succeeded.

• You communicate proactively in an async-first culture. You manage up and across flagging risks surfacing decisions and keeping stakeholders informed without being asked. You use written artifacts working demos and rough prototypes as your primary communication tools not meetings.

• You believe enterprise can move fast. Youve seen (or are excited to prove) that shipping to enterprise customers doesnt have to mean slow waterfall-style cycles. You know how to balance compliance security and rollout considerations with tight iteration loops and rapid customer feedback. You see enterprise constraints as interesting design problems not reasons to slow down.

How to Apply

At Zapier we believe that diverse perspectives and experiences make us better which is why we have a non-standard application process designed to promote inclusion and equity. Were looking for the best fit for each of our roles regardless of the type of companies in your background so we encourage you to apply even if your skills and experiences dont exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however if you receive an offer you will need to include your most recent educational experience as part of our background check process.

After you apply you are going to hear back from useven if we dont see an immediate fit with our fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know well make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!

Zapier is an equal-opportunity employer and were excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someones identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.

Zapier prioritizes the security of our customers information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact .

Application Deadline:

The anticipated application window is 30 days from the date job is posted unless the number of applicants requires it to close sooner or later or if the position is filled.

Even though were an all-remote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Required Experience:

IC