Technical Support Representative Level 1
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.
The Opportunity
The Tech Support Rep Level 1is responsible forall aspects of communication with customers during thelife-cycleof a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets.
Responsibilities
What Youll Be Doing
- Responsible for handling technical support trouble tickets.
- Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:
- Order of response/urgency of tickets.
- Contact method and timeline.
- Correct/appropriate response to ticket.
- How/when to close tickets and whether/if a ticket should be reassigned or escalated.
- Must ensure company and departmental policies and procedures are followed tickets are responded to and closed in a timely manner call back times are coordinated with customers and then met tickets are reassigned and/or escalated in a timely manner and when appropriate.
- This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications
What You Bring to the Team
- High School Diploma or GEDrequired Associates or better desired
- MCP Certification or equivalent technical work experience and knowledge (4 years desktop support network supporthelpsdesk tech support call centeretc)
- Strong understanding of Operating Systems MS Office and Email
- Database Application knowledge strongly desired
- Responsible mature reliable dependable honest trustworthy consistent detail oriented
- Pleasant clear speaking voice and excellent written communication skills
- Candidates mustpossessa strong ability to describe detailed topics clearly in writing or over the phone
Physical Demands and Work Environment
The physical activities of this position include frequent sitting telephone communication and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
- Team members who live within commuting distance of one of our Atlanta office are expected to work in a hybrid capacity with regular in-office presence on Tuesdays and Wednesdays.
- All team members must reside and perform their work within the United States.
E-Verify Statement
ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1- or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
ConstructConnect provides data and software to help contractors and manufacturers find, bid, and win the right construction jobs. Request a demo today.
