Education Systems Coordinator

JOB TITLE

Education Systems Coordinator

DEPARTMENT

Operations

SUPERVISORY

No

REPORTS TO

Executive Director of Operational Compliance

EEO Classification

Professionals

SUMMARY:

The Education Systems Coordinator will be responsible for providing software operational support to all Dorsey College Holdings and Lindenwood Holdings LLC. The Education Systems Coordinator is also responsible for various reporting and analysis functions related to overall operations.

ESSENTIAL FUNCTIONS:

• Provide computer and account support to all employees and students.
• Provide desktop and operational support for software utilized including but not limited to Eversign Zoom Blackboard SharePoint Canvas SMART CourseKey and Anthology software.
• Configure update and maintain Anthology software web client and portals to ensure accuracy for all regulators registration parent term validation credit hour changes attendance checks program versions terms start dates holidays/calendars security group management activities & documents scheduled activities & documents all configuration changes closing terms using SQL for DNC updates (monthly and weekly) using SQL for student email updates.
• Provide support to facilitate the resolution of issues such as incorrect enrollment statuses print schedules reverse withdraws merging and/or deleting records correct attendance issues re-enters that cancel transfer hours course substitutions reassigning/cancelling activities etc.
• Provide Canvas support and updates such as adding new courses new sections new instructors new students and new enrollments process daily enrollment changes etc.
• Work collaboratively with campus and campus support center staff as well as external partners to identify and reconcile data abnormalities and errors.
• Prepare and analyze reports as assigned for various departments within the Campus Support Center.
• Assist project teams with technical/software issues in the planning and implementation phases of projects such as new programs or new courses.
• Perform essential functions in compliance with current Department of Education (DOE) State and Accreditation guidelines assuring 100% adherence.
• Communicate effectively and demonstrate the highest levels of integrity at all/ times in accordance with Dorsey Colleges company policies values and mission.
• All other duties as assigned.

KNOWLEDGE SKILLS ABILITIES:

• Ability to work well independently as well as cooperatively within a team environment.
• Must be analytical detailed-oriented accurate organized self-motivated and highly ethical with excellent communication skills.
• Must be reliable and able to multitask prioritize and show extreme resourcefulness and problem-solving skills.
• Must possess strong time management skills and ability to work well under pressure.
• Exceptional verbal and written communication skills as well as active listening.
• Sound understanding of computer software systems and software user skills to include Microsoft Office Suite Eversign Zoom Blackboard SharePoint Canvas SMART and CampusVue/CampusNexus software programs preferred.

MINIMUM QUALIFICATIONS:

• Bachelors degree in education business or a related field (or equivalent professional experience) preferred
• 13 years of experience working with Student Information Systems (SIS) Learning Management Systems (LMS) or other education technology platforms (e.g. CampusNexus/CampusVue/Anthology Canvas CourseKey)
• Experience managing system configurations including academic calendars terms program structures billing rules and user permissions
• Demonstrated ability to maintain data accuracy audit records and troubleshoot discrepancies involving enrollment schedules tuition or attendance
• Working knowledge of highereducation compliance requirements including accreditation state federal and VA reporting standards
• Proficiency in reporting and data analysis including running audits generating institutional reports and supporting compliance needs
• Strong technical troubleshooting skills with the ability to diagnose system issues and coordinate solutions across departments
• Excellent communication and training abilities with experience supporting or guiding endusers
• Ability to work crossfunctionally with Compliance Financial Aid Academics and Operations to ensure consistent accurate and compliant processes
• Strong organizational skills attention to detail and ability to manage multiple systems or priorities in a fastpaced environment

PHYSICAL DEMANDS/ WORKING CONDITIONS:

• Extensive use of office equipment including personal computer multi-line phone system copier printer scanner and facsimile.
• Moderate noise and lighting levels.
• May be required to work outside normal business hours.
• Some travel may be required.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to see talk and hear. The employee is frequently required to stand; walk; sit for extended periods of time; and have sufficient hand arm and finger dexterity to operate a phone computer keyboard and other office equipment.

NOTE: This job description is not intended to be all-inclusive and the employee may be required to perform other duties as assigned by their manager in order to meet business demands. This is not an employment contract implied or otherwise and employment with Dorsey College is at-will