Office ManagerCustomer Service

Collegeville, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Benefits:

Paid time off
Training & development

Office Manager Floor Coverings International (Montgomery County PA)
Location: On-site Collegeville PA

Floor Coverings International is the #1 mobile flooring company in North America with over 300 locations across the U.S. and Canada. Our shop-at-home model makes purchasing flooring seamless and convenient for homeowners.

Locally our Montgomery County team proudly maintains a 4.9-star Google rating with over 200 five-star reviews and we are growing.

We are seeking an exceptional Office Manager who will serve as the operational hub and customer experience champion of our business. This is a highly independent ownership-driven role. While you will collaborate closely with the sales team and franchise owners you will often be the primary team member working in the office while the sales team is in the field meeting clients.

This position is ideal for someone who enjoys autonomy takes initiative without being prompted and takes pride in keeping a business running smoothly behind the scenes.

What Youll Do

Customer Experience & Lead Management

Respond promptly to inbound leads and schedule appointments for the sales team
Follow up on open proposals to help convert opportunities into booked jobs
Answer customer calls and return messages quickly and professionally
Reconfirm appointments and installation dates
Send preparation instructions and ensure customers feel informed and confident

Marketing Support

Assist with local marketing initiatives including direct mail campaigns - Must have experience with all social media platforms
Execute email marketing campaigns using CRM segmentation
Manage and post to Google Facebook Instagram and other social platforms
Help increase local visibility engagement and brand awareness

Production & Scheduling

Schedule installations at the convenience of the customer
Order products accurately and track deliveries
Communicate start dates and timelines clearly
Meet weekly with the sales team to review customer expectations and product orders
Keep Salesforce updated daily with job status and scheduling

Administration & Systems

Maintain accurate and up-to-date records in Salesforce
Add new leads and customers
Record deposits and update job statuses
Order samples and track product orders
Keep calendars accurate and organized

Financial Coordination

Invoice customers for deposits and final balances (Salesforce & PNC Portal)
Submit weekly business expenses in QuickBooks Online
Pull reports from Salesforce
Maintain a marketing expense tracker

Continuous Improvement

Attend weekly meetings with franchise owners
Participate in training seminars as needed
Operate in alignment with Floor Coverings Internationals core values

What Were Looking For

The ideal candidate:

Is warm friendly and naturally customer-focused
Has strong communication skills especially over the phone
Is highly organized and detail-oriented
Is comfortable managing multiple priorities in a fast-paced environment
Works confidently and productively without constant supervision
Enjoys being the primary in-office point person
Takes initiative and solves problems proactively
Is tech-savvy and comfortable learning systems
Has experience with QuickBooks Online
If you prefer structure autonomy and ownership over micromanagement this role offers the opportunity to truly make it your own.

Job Details & Benefits

Full-time on-site position in Collegeville PA
Paid training provided
10 days paid vacation (accrued annually)
8 paid major holidays

Compensation: $45000.00 per year

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.

Required Experience:

Benefits:Paid time offTraining & developmentOffice Manager Floor Coverings International (Montgomery County PA)Location: On-site Collegeville PAFloor Coverings International is the #1 mobile flooring company in North America with over 300 locations across the U.S. and Canada. Our shop-at-home mode...