Global Head of Corporate Communications 12m FTC

Airport Dimensions is part of Collinson acknowledged as a global leader in customer benefits and loyalty.

Collinson has been enhancing the airport experience for over 30 years with access to lounges retail dining and spa experiences offers and more. Creators of the worlds largest lounge membership program Priority Pass provides access to an extensive global lounge and partner network.

Using their expertise and products to craft customer experiences. Collinsons range of services helps global brands acquire engage and retain choice-rich customers.

Airport Dimensions Overview

For over two decades Airport Dimensions has pioneered passenger first experiences evolving how travellers spend their time and how airports unlock value.

Grounded in insight and a breadth of expertise across lounges sleep play and digital we have built a diverse portfolio that creates choice and enjoyment for passengers amidst ever-evolving expectations. Our deep understanding of airports and a commitment to true partnership help you transform your space grow non-aeronautical revenue and deliver a greater passenger experience.

Purpose of the job

Airport Dimensions is a global leader in airport experiences operating a fast-paced highgrowth business with a central corporate brand and a portfolio of consumer-facing experience brands. We operate in concentrated but highly competitive markets where customer experience partner relevance and commercial performance are key to success.

We are seeking an experienced dynamic and strategic professional to step into this senior global position for a minimum of 12 months. Working closely with the VP of Global Marketing and wider team you will build and deliver an impactful communications strategy that critically supports core business objectives and our wider brand vision.

Youll lead the strategy for PR and competitive positioning executive profiling and global events driving reputation differentiation and visibility across key B2B audiences elevating our marketleading position and strengthening and protecting the Airport Dimensions brand ensuring clarity consistency and coherence across all corporate and commercial communications.

This role does not currently have direct reports but you will act as the communications lead collaborating across multiple teams and engaging with stakeholders at all levels including senior leadership. You must be comfortable operating independently influencing crossfunctional teams and driving initiatives forward in a matrixed fastpaced environment.

Key Responsibilities

Strategic communications leadership

• Develop and lead an integrated global communications strategy that directly supports Airport Dimensions business objectives brand vision and commercial priorities.

• Act as the senior communications lead for the organisation ensuring a consistent and compelling narrative across all touchpoints and audiences.

Public relations & market positioning

• Own the global PR strategy working closely with our retained PR agency to shape a proactive media programme

• Design and execute an executive visibility programme for senior leaders producing thought leadership content keynote platforms and media opportunities that reinforce our strategic ambitions and competitive position

• Lead the management of any crisis/incident communications aligning key stakeholders behind a well-crafted communications plan including reactive and proactive statements as the situation requires

• Prepare speeches briefings presentations opinion pieces and commentary to support executive engagement across global markets

Content & communications strategy

• Oversee the full content strategy for Airport Dimensions creating compelling B2B messaging narratives and materials that support brand building business development and client engagement

• Ensure all content written visual and digital reflects our brand identity

Digital & social media ownership

• Lead strategy planning and execution for Airport Dimensions LinkedIn channel ensuring consistent growth improved engagement and message alignment with wider marketing and business priorities

• Support senior leaders with guidance frameworks and content that help them strengthen their professional presence on LinkedIn

Global event planning

• Own the global events strategy and annual events calendar identifying and managing high-impact industry forums conferences and exhibitions that maximise brand visibility and client engagement

• Partner with internal teams to ensure successful event execution from messaging and stand assets to speaker briefs and post-event amplification

Business development & client communications

• Oversee the development of compelling client-facing materials proposals and pitch content to support commercial teams in securing new business and strengthening partnerships

• Ensure consistency professionalism and brand alignment across all BD and client communications

Cross-functional collaboration & influence

• Collaborate closely with senior leaders regional teams and cross-functional stakeholders to gather insights inform messaging and drive alignment across markets

• Influence without authority navigating a matrixed organisation to push initiatives forward and ensure cohesive communication delivery globally

Measurement & Continuous Improvement

• Define KPIs and reporting frameworks to measure the effectiveness of communications PR and event activities

• Use insights to refine strategy optimise performance and demonstrate the value of activity

Knowledge skills and experience required:

• 8 years experience in PR/communications (inhouse and/or agency) with proven senior-level leadership and a track record of shaping communications strategies that support commercial objectives

• Demonstrable success operating in matrixed multistakeholder environments influencing senior leaders as a trusted adviser without formal authority

• Skilled in coaching and advising senior leaders combining confidence and diplomacy to ensure authentic consistent and reputationenhancing communication

• Highly selfdriven and effective in fastpaced environments managing a varied workload with autonomy and strong prioritisation

• Strong track record of delivering earned media programmes alongside owned channel strategy and content planning with proven ability to optimise channel performance

• Proven capability in managing retained PR agencies including briefing performance management and ensuring alignment with strategic priorities

• Exceptional writing and editing skills with meticulous attention to detail and the ability to craft highquality content across formats

• Strong analytical mindset comfortable using insights and evaluation frameworks to optimise strategy and demonstrate value

• Experience managing budgets and optimising spend ensuring effective valuedriven use of resources

Desirable but not essential:

• Previous experience in the travel hospitality or service-based industries
  

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).

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