Finance Operations Associate

Come as you are

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence we value respect openness and trusted collaboration. We do not tolerate intolerance.

Your Opportunity

We are looking for an Administrative Finance Associate who will take full ownership of our billing and accounts receivable processes at . In this role you operate at the intersection of finance operations and customer contact. You ensure financial accuracy follow up on payments and support both internal and external stakeholders on a daily basis. You play a key role in identifying and resolving discrepancies in automated processes and act as a bridge between finance operations and systems. This is a hands-on role that requires strong content knowledge attention to detail clear communication and the ability to maintain overview.

Main Responsibilities

You are responsible for the daily operation of billing and financial follow-up:

• Manage and monitor accounts receivable

• Take ownership of late-payer management and escalations

• Actively follow up on outstanding balances and payment arrangements

• Maintain contact with an external debt collection agency and support ongoing cases

• Handle customer tickets related to invoicing payments and outstanding amounts

• Process payments corrections and credit notes

• Identify analyze and resolve mismatches between billing payments and provisioning

• Resolve or coordinate corrections for errors in automated billing processes

• Investigate discrepancies between systems and reports

• Record document and report structural issues within the billing and automation landscape

What your day looks like

You start your day noticing that a webshop is at risk of going offline. The customers balance has been overdue for a while and they are not responding to emails. Instead of escalating immediately you pick up the phone and proactively contact the customer discuss the situation and work toward a solution to avoid service interruption. You document the agreements and monitor the follow-up.

Next you review incoming payments and outstanding items. A payment doesnt fully match the invoice. You dive into the details trace the cause to a billing or provisioning discrepancy and initiate the correct adjustments. You then respond to customer tickets about invoices payments and balances. You provide clarity right away and ensure the administration remains accurate.

Later you coordinate with operations and technical colleagues regarding a mismatch between active services and billing. You analyze where things are going wrong document the issue and ensure it is included in future automation improvements.

Meanwhile you keep oversight of the files handled by the external debt collection agency and ensure statuses and next steps are clear. At the end of the day you support the international finance team with questions about supplier invoices and payments. You check discrepancies provide context and help them move forward. You end the day with a clear overview control of the numbers and the satisfaction of having solved problems before they became real issues

Your Profile

• You work in a structured and accurate manner and take responsibility

• You feel comfortable with numbers and financial administration

• You communicate clearly and professionally even on sensitive topics

• You easily switch between details and the bigger picture

• You feel at ease working with systems and processes

• You take ownership and are not afraid to escalate when needed

Must-haves

• Minimum MBO 4 level of education preferably financial/administrative

• Experience with billing accounts receivable or credit management

• Strong command of Dutch and English

• Strong administrative and analytical skills

Nice-to-haves

• Experience with late-payer management or debt collection processes

• Experience in a hosting SaaS or IT-driven organization

• Understanding of technical concepts such as provisioning services or

• environments

• Experience with automated billing or subscription platforms

• Experience with process analysis or reconciliation

• Experience with debt collection or credit control

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