Data Support Lead

Fluidra is looking for a Data Support Lead to join our Global Data & Analytics team in our Sant Cugat (Barcelona) location. If you are looking for a hands-on and strategic experience in a leading company you are in the right place!

At Fluidra we are accelerating our transformation into a data-driven organization. As Data Support Lead you will play a critical role in stabilizing and professionalizing our global data ecosystem ensuring operational reliability while enabling our engineers and analysts to focus on high-value innovation. If you thrive in structured environments enjoy solving complex incidents and want to shape how data operations are run at scale this is your opportunity.

WHAT YOU WILL CONTRIBUTE

Reporting into the Global Data & Analytics Lead the Data Support Lead is a hands-on operational leadership role responsible for the stability responsiveness and governance of production data environments across Snowflake Power BI and SAP (Datasphere & SAC). With a strong background in data operations and incident management the role ensures production reliability structured triage processes and continuous improvement of support workflows. The position combines strong technical understanding operational leadership autonomy and a continuous improvement mindset.

YOUR KEY RESPONSIBILITIES

Own and lead the end-to-end incident management process (detection triage resolution post-mortem).

Act as the primary gatekeeper for operational requests protecting engineering and analytics teams from reactive disruption.

Define and monitor SLAs resolution times and service quality KPIs.

Establish structured support tiers (L1L3) and clear escalation pathways.

Coordinate with Platform Engineering Analytics and Governance leads to resolve root causes and prevent recurrence.

Drive operational visibility through dashboards and reporting of support metrics.

Build and maintain runbooks troubleshooting guides and knowledge repositories.

Identify systemic weaknesses and propose structural improvements to reduce recurring incidents.

Serve as the operational interface between Data & Analytics and business stakeholders during production issues.

WHAT WE SEEK

Education

Masters degree from an accredited institution with degree preferred in Computer Science Information Systems Engineering or related field.

Experience

Experience in Industrial / Manufacturing companies desirable.

5 years of professional experience working in data operations IT support or data platform environments.

At least 3 years background in incident management data platform operations or technical support leadership.

From 12 years of hands-on experience supporting enterprise data platforms (e.g. Snowflake SAP Datasphere Power BI SQL Server).

Skills

Strong problem-solving and analytical skills. Pragmatic focused on business value and operational stability.

Solid understanding of data pipelines BI tools and enterprise data platforms.

Experience with structured incident management processes (ITIL SRE practices or similar frameworks).

Good communication and interpersonal skills for both technical and non-technical audiences.

Determination and proactivity ability to work with minimal supervision.

Strong team player mindset with the ability to collaborate effectively within cross-functional and multidisciplinary teams.

Ability to move from reactive resolution to proactive prevention.

High level of curiosity and continuous improvement mindset.

Languages

English and Spanish at proficiency level

WHAT WE OFFER

Innovative dynamic and friendly work environment

Opportunities for professional growth and development in the leading company in its industry

Competitive compensation and benefits package

Hybrid work with 3 days at the office in Sant Cugat (Barcelona).

ABOUT FLUIDRA

Fluidra a multinational group listed on the Spanish Stock Exchange is the global leader in the pool and wellness industry. Founded in 1969 Fluidra has long-standing experience in developing innovative products and services in the global residential and commercial pool market. The company operates in over 45 countries has over 7000 employees and owns a portfolio of some of the industrys most recognized and trusted brands: Polaris Jandy CMP S.R. Smith and Zodiac. We also sell products under the CoverPools iAquaLink Grand Effects Del and Nature2 names. With these combined resources were able accelerate innovation in critical areas like energy-efficiency robotics and the Internet of Things. Purpose is we turn water into a better world. We take our purpose to heart and our employees embody these guiding principles in everything we do: passion for success honesty & trust customer collaboration teamwork and inclusion learn and adapt excellence and innovation.

Dont meet every single requirement listed At Fluidra we thrive on building an inclusive workspace so if you are excited about this role and your past experience doesnt align perfectly we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits employs trains compensates and promotes regardless of race religion color national origin sex disability age veteran status or any legally protected characteristic