Microsoft Dynamics 365 Customer Service (100 Remote – Europe)
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Yearly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Microsoft Dynamics 365 Customer Service (100% Remote Europe)
Location: 100% Remote (Spain / Europe)
Seniority: Junior Junior Advance Semi Senior Senior Specialist
Contract Type: Full-time
Salary: Up to 52000 gross/year (As a reference: Jr up to 32k; SS up to 42k; S upto 52k)
Methodology: Agile (Scrum / Kanban)
English Level: B1
Spanish Level: B1
About the Role
We are looking for a professional with strong experience in Microsoft Dynamics 365 Customer Service Workspace to join our team and actively contribute to the development and optimization of the platform within our working environment.
The selected candidate will play a key role in the design development and implementation of Dynamics 365-based solutions ensuring alignment with business functional requirements and product best practices.
Key Responsibilities
Design develop and implement solutions in Microsoft Dynamics 365 Customer Service.
Configure and implement Channel Integration Framework (CIF).
Work with Copilot Service Workspace following official documentation and best practices.
Integrate solutions using Microsoft APM SDK.
Develop customizations using JavaScript.
Analyze functional requirements and validate alignment with standard product capabilities.
Collaborate within Agile teams (Scrum/Kanban) using collaborative tools such as Jira.
Ensure technical quality and adherence to best practices in every delivery.
Mandatory Requirements
Proven experience working with Microsoft Dynamics 365 Customer Service.
Hands-on experience with Copilot Service Workspace.
Experience implementing and configuring Dynamics 365 Channel Integration Framework (CIF).
Practical knowledge of Microsoft APM SDK.
Strong experience programming with JavaScript.
Nice to Have
Experience with TypeScript.
Advanced customization experience within Dynamics 365.
Required Skills & Competencies
Experience working in Agile environments (Scrum Kanban).
Ability to analyze functional requirements and map them to product capabilities.
Autonomy and accountability in task management.
Strong quality mindset and continuous improvement orientation.
Good communication and teamwork skills.
What We Offer
High-impact project in a modern technology environment.
Collaborative Agile team culture.
Competitive compensation aligned with experience (up to 52000 gross/year).
100% remote work from Spain or Europe.
Apply here
If you have solid experience in Microsoft Dynamics 365 Customer Service and are looking for a new challenge in an agile and innovative environment apply directly through this posting and take the next step in your career.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
