Principal Product Support & TechOps Engineer

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

InvestorFlow is the only company of its kind to deliver industry specialized CRM built on Salesforce and digital portals to help alternative asset firms find opportunities create and manage relationships and turn relationship insights into action with increased productivity and transparency.

ThePrincipal Product Support & TechOps Engineeris a senior hands-onProduct Supportrole responsible forassistingclients with complex technical issues related to application hosted on Microsoft Azure.

In addition to direct client support this role performsproactive system monitoringand supportsinfrastructure changesin close partnership with TechOps to ensure platform stability and operational readiness. The focus of the role is high-quality senior-level product support with infrastructure awareness used to prevent issues and accelerate resolution.

Strong English communication skills and advanced SQL capabilities are essential for success in this role.

You Will:

Product Support (Primary)
Serve as a seniorproduct support resourceassistingclients by diagnosing troubleshooting and resolving complex technical issues.
Own support cases end-to-end including investigation communication resolution and follow-up.
Troubleshoot issues across application behavior data integrations and system usage.
Clearly communicate findings progress and resolutions to clients and internal stakeholders.
Documentsupport cases root causes and resolutions in a structured and consistent manner.
Contribute to internal knowledge bases and troubleshooting guides to reduce recurring issues.
Proactive Monitoring & Operational Awareness (Secondary)
Proactivelymonitorsystem health and availability using established monitoring and alerting tools.
Respond to system alerts and anomalies in coordination with TechOps.
Support andvalidateinfrastructure changes(e.g. maintenance windows releases configuration updates) to ensure they do not negativelyimpactclients.
Participate in incident response and post-incident review activities as needed.
Collaboration & Continuous Improvement
Partner with Engineering Product and TechOps to resolve issues and improve product stability.
Perform root cause analysis and recommend preventative measures to reduce support volume.
Participate in incident change and problem management processes.
Identifyopportunities to improve support workflows and platform reliability.

You Have:

Excellentwritten and verbal English communication skills.
Extensive experience inhands-on product support with the ability to independently resolve complex technical issues.
Strong experience applications hosted on Microsoft Azurein a production environment.
AdvancedSQL skillsfor data analysis troubleshooting and investigation.
Proven ability to work directly with clients and manage complex support cases.
Strong analytical troubleshooting and problem-solving skills.
Experience reviewing logs system metrics and error messages to diagnose issues.
Working knowledge ofWindows ServerandIISas they relate to application support.
Familiarity withsystem monitoring and alerting toolsin a production environment.
Strong documentation discipline and attention to detail.
Ability to collaborate effectively with Support Engineering and TechOps teams.

Bonus Points for:

Experience supporting platforms in alternative assets financial services or other regulated industries
Familiarity with Azure monitoring and logging tools
Exposure to infrastructure change management or release validation
Knowledge of scripting or automation for troubleshooting (e.g. PowerShell)

InvestorFlow is an investor and deal engagement platform that prioritizes intelligent digital experiences productivity and engagement. Our cloud-native platform integrates deal flow management fundraising reporting and investor services. We are proud to serve over 175 clients including 25 of the top 50 alternative asset managers managing more than $6 trillion in assets 750 funds and 90000 LPs. Headquartered in San Francisco California we are committed to driving innovation and inclusivity in the financial industry. To learn more about our company please visit .

Required Experience:

Staff IC

InvestorFlow is the only company of its kind to deliver industry specialized CRM built on Salesforce and digital portals to help alternative asset firms find opportunities create and manage relationships and turn relationship insights into action with increased productivity and transparency.ThePrinc...