Technology Analyst
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Job Summary
The Operations Analyst plays a critical role in protecting delivery execution and data integrity by adhering to the administrative and operational processes that underpin program success. Operating under the direction of the Lead Program Manager and the broader management team this role ensures core operations work is executed with precision consistency and foresightenabling leaders and delivery teams to focus on outcomes rather than operational friction.
Primary Focus of the Role
The primary focus of this position is overall operations management leveraging qualitative and quantitative processes to support informed decision-making operational excellence and continuous improvement. Core areas of responsibility include:
- REQ creation updates and tracking
- Invoice receiver creation and reconciliation
- Financial and capital tracking hygiene (working with Capital Accounting)
- Tool updates data cleanup and ongoing maintenance
- Testing (sanity new features data integrity)
- Documentation coordination and cross-system follow-through
- Standardized operational execution and governance readiness
- Clarity (PPM) and Jira are Optimum Communications primary project and portfolio management tools. Candidates must have experience administering these platforms; experience with comparable PPM tools is a plus.
- Experience with Clarity (PPM) or similar portfolio management tools
- Working knowledge of REQ invoice capital and financial tracking processes
- Strong Jira experience (epics stories workflows reporting)
- Experience with Microsoft 365 SharePoint Power BI and Power Platform tools (preferred)
- Strong business technical and process documentation skills
- Clarity (PPM) Jira Microsoft Office Suite ServiceCentral Confluence SharePoint
- Enter update and validate REQs invoice receivers and financial records
- Maintain PPM Jira and SharePoint data hygiene
- Coordinate with Finance PMs and vendors to resolve administrative and financial issues
- Execute BAU tasks that keep programs moving
- Identify escalate and fix breakdowns in process workflows
- Contribute hands-on to team deliverables and outcomes
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
