Client Success Specialist III
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
The Customer Success organization requires a skilled Program Manager to develop content and communications for the Customer Success team Oracle stakeholders and our customers. This role supports leadership in communicating key programs policies and initiatives fostering employee engagement and strengthening company culture. This individual will also drive internal initiatives that support the CSM GTM.
Desired Skills:
8 years experience in digital content creation
5 years of demonstrated project management skills with direct responsibility for managing projects
Outstanding and effective interpersonal skills; along with strong communication skills both spoken and written English
Creative storytelling skills with the ability to tailor messages for diverse audiences
Advanced MS Office (PowerPoint Word) SharePoint knowledge
Confident to work in a team and independently driving projects from ideation to completion and reporting back on the results
Ability to switch between detailed and big picture thinking
Strong proof-reading skills and attention to detail
Ability to work collaboratively with cross-functional teams and senior leaders
Ability to work effectively in a fast paced high energy team-oriented environment
Organized with the ability to multi-task and perform under tight deadlines
Business literacy and understanding of IT industry terminology and culture
Qualifications:
Bachelors degree or equivalent experience in computer science business or related field
Project Management Agile Six Sigma or PMP certification
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Responsibilities
Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracles internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.
Develop targeted digital assets and create content for different channels including internal and external (customer-facing) announcements presentations templates and collateral with the purpose of growing the CSM brand internally and externally
Support the continuous improvement of the Customer Success deliverables through content creation and management in collaboration with subject matter experts
Collaborate with CSM regional leadership CSS Programs and Communications Marketing and other LOBs to support the implementation of CSM GTM strategies campaigns and customer experience improvements
Oversee the CSM portal structure and content working with owners and help develop valuable content for the Customer Success teams Sales and other stakeholders
Coordinate initiatives and programs that support organizational objectives (SaaS contract base growth customer referenceability SaaS adoption of new features and innovation) and drive customer success.
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Qualifications
Career Level - IC3
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
