Security Analyst II

ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections our colleagues and our community. And we accept all kinds.

Game-changers innovators culture-loversand humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.

Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!

Provides support to Security Services team with a high attention to detail

Researches analyzes and documents findings

May influence others within the Security team through the explanation of facts policies and practices

Assists with the analysis of events generated from IDS log-based alerts SIEM alerting and endpoint detection tools

Monitors a designated set of alerts and tickets and assists with threat analysis resolution and escalation as necessary

Monitors multiple cybersecurity systems for breaches suspicious or malicious activity

Assists with SIEM rule modification notification pathways and other system configuration management

Analyzes process workflows and identifies problems

Works with colleagues to understand processes and deliverables across the organization Adheres to relevant policies procedures standards and security practices

Delivers and prioritizes customers satisfaction

Aids and facilitates partner communications resolutions and escalations

Follows escalation procedures for interfacing with other SOC teams

Maintains consistent threat handling and remediation procedures

Utilizes the internal knowledge base to assist with resolution of threats.

Mandatory Skills:

• ADR and SIEM expertise
• Familiarity with incident resolution and escalation handling
• Ability to train and mentor junior (L1) team members
• Identifying and implementing workflows
• Adherence to best practices
• Strong multitasking and taskprioritization abilities
• Good communication skills.

Experience:

• 2 to 3 years of relevant experience

Location:

• Mumbai / Pune (Hybrid)

Shift Timing:

• 24x7 rotational shifts (monthly rotation); adjustments may be required based on business needs

ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or 1-.