Senior Engineers (Voice & VTC)

Who we are:

For more than 75 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA a team of over 3000 civilian and military staff in 30 locations throughout Europe North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations protect NATOs airspace make data-driven decisions defend against cyber-attacks secure NATO networks and maintain superiority in space. This is all possible because of our greatest force our order to keep this edge we aim to hire train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Mons Belgium you will join the Agency as we embark on a journey to transform our Information Technology services to support NATOs Digital Transformation. You will join the NATO Digital Workplace Centre (NDWC) which is responsible for the Digital Workplace covering operational NATO services across all content classifications and security domains for desktop computing mail instant messaging video teleconference (VTC) content services platforms telephony printing and mobility services. NDWC responsibilities also cover the support of digital events meetings and large-scale conferences for both the Agency and NATO stakeholders. NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services.

We are looking for driven and enthusiastic Senior Engineers (Voice & VTC) who will take on the following roles and responsibilities:

• Design and deploy voice and video based collaboration solutions for the V2 team in order to deliver the Voice and Video collaboration services in accordance with customer service agreements (SLA SSP etc.) across the customer and NATO AoR (including missions and exercises) ensuring the expected level of quality security and support; across the different NATO network domains;

• Plan lead and monitor the implementation of the outsourcing and continuous service improvement initiatives;

• Participate in projects by representing and proving governance guidance and mentorship on the Audio Visual Service component of the project as required to enable successful execution and to enhance and improve the existing infrastructure and services;

• Accountable for the creation and maintenance of technical documentation (configuration baselines standard operating procedures network diagrams etc.) used for continuous service improvement and service execution;

• Mentor and/or coach other team members on new Voice and Video collaboration solutions.

For a full list of duties please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• Bachelors degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCIA that is at least 10 years extensive and progressive expertise in duties related to the function of the post;

• Proven experience in the architecture design and deployment of secured collaboration solutions following industrys best practices;

• Excellent analytical and listening skills to capture requirements and identify problems and risks;

• Excellent communication skills to be able to explain complex topics to different audience types;

• Excellent knowledge of signaling protocols used by collaboration solutions;

• Good working knowledge of virtualization and cloud technologies;

• Good interpersonal skills and the ability to work both independently and as part of a team;

• Willing to learn and develop new skills and share knowledge with the colleagues;

• Fluency in English both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;

• 5 year contract with competitive tax-free salary and household and childrens allowances;

• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

• Excellent private health insurance scheme;

• Generous annual leave of 30 days plus official holidays;

• NATO Pension Scheme;

• Development programs such as professional training wellbeing and more.

To learn more about NCIA and our work please visit our website.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender gender identity race ethnic or cultural origin age religion sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found here via the NCIA career site.