Sr. Oracle EBS Product Support Analyst

Title: - Sr. Oracle EBS Product Support Analyst

Location: Houston TX (Onsite)

Duration: - 4 Months of contract (W2)

Description:

TOP SKILLS:

• Oracle E Business Suite (R12.2) Finance & Projects functional expertise with strong understanding of subledger to General Ledger data flows
• Techno functional production support and root cause troubleshooting including identifying custom vs. standard Oracle EBS behavior
• Advanced SQL / PL SQL skills for diagnostics ad hoc reporting and data correction in Oracle EBS environments
• Customer facing communication skills able to clearly explain system behavior issues and solutions to business users

SOFT SKILLS:

• Strong communication
• Collaboration & teamwork
• Calm under pressure & process driven

FORMAL HR JOB DESCRIPTION:

We are currently seeking a Systems Analyst for Oracle eBusiness Systems on-premise release R12.2.10. The Analyst will work effectively under minimal supervision and provide application support for customizations and extensions covering modules in Finance or Oracle Projects. This position will support our business users participate in all relevant changes management activities and overall service delivery and customer satisfaction. This will require interaction with core business users and the need to work as a team member of a large Oracle support team.

Responsibilities include but are not limited to:

• Provides application functional and limited technical support for Oracle eBusiness Systems Modules in Finance (AR AP GL CM FA iExpense and iSupplier) and in Projects (Costing Billing Accounting). Prior experience in a support role is required.
• Must be customer facing willing to take on system operational challenges articulate ideas clearly understand the problem and identify the underlying cause of the system issue.
• Must be able to identify customizations from standard feature and functionality. A keen inquisitive and investigative approach to problem solving using data as evidence. Must be able to generate ad-hoc reports to support or identify the magnitude of the issue at hand.
• Troubleshoots identifies the underlying cause and recommends workarounds and/or corrective actions to mitigate the impediment.
• Use diagnostics scripts SQL and other query writing tools to analyze data extract data for ad hoc reporting and identify constraints and integrity issues with data.
• Provide data correction scripts to address a defect due to inconsistent state of the data.
• Conduct conference room pilots user acceptance testing on defect fixes features and system improvements ensuring acceptance criteria is met without significant impediments.
• Responsible for completion of all required Change Management tasks and relevant SOX control requirements (if applicable).
• Utilize industry accepted project management principles methodologies tools and best practices throughout the project life cycle.
• Acquire and utilizes business knowledge by taking advantage of available resources (internet books periodicals classes/workshops conferences etc.) to develop and deliver business expertise solutions.
• Tracking deliverables and provide reporting to management as needed.
• Willing to travel up to10%.

The successful candidate will have the following qualifications:

• Bachelors degree from an accredited university with Accounting Major or 5 years of related industry is required.
• At least 5-7 years of experience working and supporting Oracle eBusiness Modules. Preferably Finance and/or Oracle Projects. It required that the candidate is aware of the dataflow processes between subledger and between subledger and General Ledger.
• Able to review and understand programming logic constructs used in Workflow Apex BI Publisher Reports to learn current system state.
• 3 years of experience with SQL PL/SQL is required.
• Must be aware of EBS Data model and architecture in the areas of Finance and Projects.
• 3 years of programming experience in Oracle Apex is preferred.
• Experience working in a multi-developer team environment is preferred.
• Experience with Agile methodologies (SCRUM Kanban) is preferred.
• Able to articulate application behavior current and future states in a language that is understood by the end user.