Process Improvement Manager (Level 3)

Title: Process Improvement Manager (Level 3)

Duration: 12 Months

Location: Austin Texas 78753. The working position is Hybrid - On Site and Telework.

Must have: Six Sigma Black Belt Certification

Summary:

The client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts we require support in analyzing current state workflows identifying inefficiencies and creating actionable plans to enhance functionality throughput and end-user satisfaction.

The contractor will be responsible for:

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conducting an end-to-end review of selected business processes across designated departments or functional areas.
• Engaging stakeholders to gather insights on process pain points bottlenecks and improvement opportunities.
• Documenting As-Is workflows and analyzing them using Lean and Six Sigma methodologies.
• Designing optimized To-Be workflows and transition plans.
• Providing data-driven recommendations to improve process efficiency reduce waste and enhance functionality.
• Establishing metrics to track improvements and ROI.
• Facilitating working sessions process mapping workshops and training as needed.
• Collaborating with IT and operations teams to align process improvement plans with system capabilities.
• Supporting the development of implementation roadmaps and change management strategies.
• Stakeholder engagement plan and initial findings report (within 30 days)
• As-Is and To-Be process documentation (within 45 days Visio format)
• Gap analysis report and root cause analysis (within 45 days) Fishbone Pareto etc.
• Functional and non-functional specifications for modular or low-code solution aligned with optimized processes (within in 60 days)
• Functional improvement plan with prioritized initiatives (within in 75 days)
• KPI dashboard framework to measure progress and impact (within in 80 days)
• Executive summary and final presentation of recommendations (within in 90 days)

Minimum Requirements:

• 8 Years of Required Process engineering operations optimization or business process improvement
• 5 Years of Required Evaluating current state processes and optimizing processes
• 1 Years of Required Specifying software system requirements to design improved solutions
• 1 Years of Required Six Sigma Black Belt certification
• 1 Years of Required Proven track record of leading process transformation initiatives in large organizations
• 1 Years of Required Proficiency in process modeling tools (e.g. Visio etc.)
• 1 Years of Required Strong facilitation communication and stakeholder management skills
• 1 Years of Required Experience with operational metrics workflow optimization and cross-functional team collaboration

Preferred Skills:

• 1 Year of Preferred Experience in regulated or government environments
• 1 Year of Preferred Familiarity with process automation or low-code tools
• 1 Year of Preferred Lean certification