Medical Assistant II- Burn Clinic
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Job Location:
Boston, NH - USA
Hourly Salary:
$ 17 - 24
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Site: The General Hospital Corporation
Assures efficient patient flow through the office.
Responsible for all aspects of the rooming process:
-Checks patients identification using (2) patient identifiers name and DOB
-Reviews and reconciles medications
-Performs vital signs including a pain level assessment height weight and smoking status.
Prepares patient as to what to expect during the visit.
Performs complex burn/wound care including wound vacs and debridement under the direction of the clinical provider.
Anticipates/sets up special equipment and/or supplies needed for the visit.
Provides appropriate patients with ASD questionnaire and reports results to provider.
Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information.
Assists the physician or nurse practitioner with all aspects of the exams procedures and treatments.
Adheres to hand hygiene and standard precaution guidelines.
Provides age- appropriate care to patients in practice setting and documents data per practice protocols.
Collects specimens during visit and as applicable:
-Blood (phlebotomy)
-Finger sticks
-Assists with obtaining culture for MRSA and VRE
Assists patient through checkout process when visit is complete.
Cleans and prepares room for next patient.
Assists with all in-office surgical procedures:
-Acts as a resource to both patients and surgeons.
-Prepares procedure consents and ensures completion
-Ensure time-outs are performed and documented
-Sets-up exam room in preparation for procedure ensuring all necessary instruments equipment and supplies are present (i.e. excision trays and cautery units)
-Passes necessary instruments
-Observes procedure monitoring equipment and troubleshooting any operational issues
-Provides emotional support to patient during procedures
Provides post-operative teaching materials and ensures all questions are answered
-Pamphlets
-Wound care instructions
-Wound care cards
-Provides patient with necessary dressing supplies
Ensures booking for OR and office procedures are followed.
Responds to patient-related inquiries and triages as necessary.
Prepares and transports all patient specimens to appropriate clinical departments.
Makes postoperative patient phone calls to check on patient status and answer any questions.
Responds to Patient Gateway messages and prescription requests.
Assists physicians with all facets of laser patient care within the office setting.
Participation includes:
-Patient preparation and positioning
-Set-up and operation of equipment
-Pre-procedure patient prep
-Patient monitoring
-Post-procedure patient care (dressings and teaching)
Oversees safety procedures for the use of lasers in outpatient treatments including:
-Use of eye protection for clinicians and patients
-appropriate use of other laser-related safety gear
-Post laser signage and place safety glasses outside of the treatment room
Performs specialized procedures under the direction of MD/NP such as suture/staple removal perform tissue expander fills remove surgical drains and apply steri-strips.
Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician nurse practitioner or nurse.
Maintains neat clean and safe exam rooms and treatment areas.
Maintains practice inventory and performs stock rotation.
Assures exam and treatment rooms are properly stocked equipped and secured as applicable.
Assures all equipment is in good working order.
Cleans equipment after patient use per office protocol.
Assembles procedure trays and ensures that they are properly processed and sterilized.
Promotes patient /customer satisfaction by interacting with patients in a professional friendly manner consistent with their needs.
Adheres to all policies including:
oHuman Resources policies with respect to attendance and dress code
oMGH customer service philosophy in all patient interactions
oMGH policies with respect to patient confidentiality and HIPPA
Communicates appropriately and effectively with patients.
Functions as in integral part of the patient care team
Interacts in a professional cooperative way with other practice staff.
Accepts delegated responsibilities in a positive manner.
Ensures adequate coverage is available prior to leaving the practice on breaks / lunch.
Engages in constructive problem solving with others in the practice as problems arise.
May be required to:
Provides cross coverage for front desk when needed:
-answers and triage phone calls
-checks patients in
-schedules appointments
-collects co-pays.
Tracking and maintaining spreadsheets with practice statistics i.e. new and reconstructive pt. volume telehealth visits number of office procedures operative procedures and ASD screens.
The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs documenting patient information scheduling appointments and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns as well as collaboration with physicians nurse practitioners and nursing staff to facilitate efficient care.
Does this position require Patient Care
Yes
Essential Functions
-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
-Show patients to examination rooms prepare necessary equipment for healthcare providers and interview patients to obtain medical information measure their vital signs weight and height and record information in the patients medical record.
-Explain treatment procedures medications diets and physician instructions to patients ordering and organizing educational materials to reinforce patient education.
-Perform general office duties such as answering phones taking dictation and completing insurance forms while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
-Collect blood tissue or other laboratory specimens log them and prepare them for testing; perform phlebotomy if competence is demonstrated.
-Maintains inventory of immunizations and check expiration dates.
-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
-Responsible for improving appropriate departmental quality initiatives such as two patient identifiers and hand hygiene.
EducationHigh School Diploma or Equivalent required or Associates Degree Medical Assisting preferredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsBasic Life Support BLS Certification - Data Conversion - Various Issuers preferred Certified Medical Assistant National Certification - Data Conversion - Various Issuers preferredExperienceDirect MA experience or medical field work 1-2 years requiredKnowledge Skills and Abilities- Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local state and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology procedures and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems. - Managing ones own time and the time of others.Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Onsite90 Blossom Street40RegularDay (United States of America)1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Assures efficient patient flow through the office.
Responsible for all aspects of the rooming process:
-Checks patients identification using (2) patient identifiers name and DOB
-Reviews and reconciles medications
-Performs vital signs including a pain level assessment height weight and smoking status.
Prepares patient as to what to expect during the visit.
Performs complex burn/wound care including wound vacs and debridement under the direction of the clinical provider.
Anticipates/sets up special equipment and/or supplies needed for the visit.
Provides appropriate patients with ASD questionnaire and reports results to provider.
Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information.
Assists the physician or nurse practitioner with all aspects of the exams procedures and treatments.
Adheres to hand hygiene and standard precaution guidelines.
Provides age- appropriate care to patients in practice setting and documents data per practice protocols.
Collects specimens during visit and as applicable:
-Blood (phlebotomy)
-Finger sticks
-Assists with obtaining culture for MRSA and VRE
Assists patient through checkout process when visit is complete.
Cleans and prepares room for next patient.
Assists with all in-office surgical procedures:
-Acts as a resource to both patients and surgeons.
-Prepares procedure consents and ensures completion
-Ensure time-outs are performed and documented
-Sets-up exam room in preparation for procedure ensuring all necessary instruments equipment and supplies are present (i.e. excision trays and cautery units)
-Passes necessary instruments
-Observes procedure monitoring equipment and troubleshooting any operational issues
-Provides emotional support to patient during procedures
Provides post-operative teaching materials and ensures all questions are answered
-Pamphlets
-Wound care instructions
-Wound care cards
-Provides patient with necessary dressing supplies
Ensures booking for OR and office procedures are followed.
Responds to patient-related inquiries and triages as necessary.
Prepares and transports all patient specimens to appropriate clinical departments.
Makes postoperative patient phone calls to check on patient status and answer any questions.
Responds to Patient Gateway messages and prescription requests.
Assists physicians with all facets of laser patient care within the office setting.
Participation includes:
-Patient preparation and positioning
-Set-up and operation of equipment
-Pre-procedure patient prep
-Patient monitoring
-Post-procedure patient care (dressings and teaching)
Oversees safety procedures for the use of lasers in outpatient treatments including:
-Use of eye protection for clinicians and patients
-appropriate use of other laser-related safety gear
-Post laser signage and place safety glasses outside of the treatment room
Performs specialized procedures under the direction of MD/NP such as suture/staple removal perform tissue expander fills remove surgical drains and apply steri-strips.
Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician nurse practitioner or nurse.
Maintains neat clean and safe exam rooms and treatment areas.
Maintains practice inventory and performs stock rotation.
Assures exam and treatment rooms are properly stocked equipped and secured as applicable.
Assures all equipment is in good working order.
Cleans equipment after patient use per office protocol.
Assembles procedure trays and ensures that they are properly processed and sterilized.
Promotes patient /customer satisfaction by interacting with patients in a professional friendly manner consistent with their needs.
Adheres to all policies including:
oHuman Resources policies with respect to attendance and dress code
oMGH customer service philosophy in all patient interactions
oMGH policies with respect to patient confidentiality and HIPPA
Communicates appropriately and effectively with patients.
Functions as in integral part of the patient care team
Interacts in a professional cooperative way with other practice staff.
Accepts delegated responsibilities in a positive manner.
Ensures adequate coverage is available prior to leaving the practice on breaks / lunch.
Engages in constructive problem solving with others in the practice as problems arise.
May be required to:
Provides cross coverage for front desk when needed:
-answers and triage phone calls
-checks patients in
-schedules appointments
-collects co-pays.
Tracking and maintaining spreadsheets with practice statistics i.e. new and reconstructive pt. volume telehealth visits number of office procedures operative procedures and ASD screens.
Job Summary
SummaryThe role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs documenting patient information scheduling appointments and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns as well as collaboration with physicians nurse practitioners and nursing staff to facilitate efficient care.
Does this position require Patient Care
Yes
Essential Functions
-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
-Show patients to examination rooms prepare necessary equipment for healthcare providers and interview patients to obtain medical information measure their vital signs weight and height and record information in the patients medical record.
-Explain treatment procedures medications diets and physician instructions to patients ordering and organizing educational materials to reinforce patient education.
-Perform general office duties such as answering phones taking dictation and completing insurance forms while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
-Collect blood tissue or other laboratory specimens log them and prepare them for testing; perform phlebotomy if competence is demonstrated.
-Maintains inventory of immunizations and check expiration dates.
-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
-Responsible for improving appropriate departmental quality initiatives such as two patient identifiers and hand hygiene.
Qualifications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Clinical Laboratory Experience
- Athenahealth
- Algebra
- eClinicalWorks
- Primary Care Experience
- Phlebotomy
- Medical office experience
- Vital Signs Experience
- Experience Administering Injections
- Medical Terminology
- Medication Administration
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
