Operations Analyst, Patient Compensation Fund

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

Key Responsibilities

Regulatory Compliance & Analytical Review

• Independently manage and process PCF filings across multiple states.
• Identify and resolve compliance gaps discrepancies and potential risks.
• Maintain documentation policies and procedures related to PCF submissions.
• Support Legal with provider appeals state inquiries and SOP updates associated with legislative or regulatory changes.
• Ensure adherence to filing requirements to mitigate fines penalties or compliance exposure.

Financial Analysis & Reconciliation

• Analyze and reconcile differences between surcharge filings and booked amounts.
• Assist with reconciliation activities for captive and largeaccount filings.
• Prepare and validate supplemental invoices and financial documentation for brokers and internal stakeholders.
• Provide financial insights to support operational decisions and ensure alignment between billed and filed amounts.

Stakeholder Communication & CrossFunctional Collaboration

• Serve as a liaison with Legal Underwriting Billing & Collections state agencies and external partners.
• Draft formal communications including regulatory responses and inquiries from state entities.
• Track and report outstanding PCF items including unmatched transactions and resolution progress.
• Provide professional concise and executiveready communication to leadership as needed.

Leadership & Subject Matter Expertise

• Act as a subjectmatter expert (SME) on PCF processes metrics and performance baselines.
• Provide guidance and informal coaching to Processing Specialists to ensure accuracy and compliance with established procedures.
• Support operational workflow by validating that work items are properly documented and completed.

Project & Time Management

• Manage multiple state filing cycles concurrently while maintaining compliance with all deadlines.
• Support annual renewal cycles special initiatives and complex filing projects.
• Maintain accurate and organized documentation within SharePoint DMF and other internal systems.
• Prioritize workload effectively to support timely and compliant filing execution.

Skills Knowledge and Abilities

• Strong analytical and problemsolving skills with demonstrated ability to exercise independent judgment.
• Experience working in a compliancedriven regulatory legal financial or insurance environment.
• High level of accuracy and attention to detail with the ability to identify and resolve discrepancies.
• Strong written and verbal communication skills including experience preparing formal correspondence.
• Ability to collaborate crossfunctionally and influence outcomes without direct authority.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office

Education and Experience

• Bachelors Degree or equivalent work experience and completion of applicable professional designations.
• Minimum two years related experience including previous project experience.
• Preferred: Experience with PCF filings or comparable regulatory programs Background in insurance operations underwriting support or financial compliance and/or Experience interpreting regulatory guidelines or legal documentation.

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In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $47000 to $78000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.