Senior Product Designer (SF Bay Area)

San Francisco, CA - USA

Monthly Salary: $ 190000 - 286000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

At Zendesk we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience our products help businesses to build personal connections and deliver seamless support across multiple channelslike email chat social media and phone.

Who were looking for

Were looking for a Senior Product Designer to join our Employee Services team and help shape intuitive scalable experiences that empower employees and streamline how work gets done.

In this role youll design solutions that simplify complexity reduce friction and bring clarity to every interaction. Youll collaborate closely with product managers engineers and cross-functional partners to define challenges explore possibilities and deliver impactful designs that drive efficiency across the organization.

Were especially interested in someone with experience designing for enterprise SaaS platforms and familiarity with IT Service Management (ITSM) or HR Service Management (HRSM) solutions. A strong understanding of enterprise workflows and employee-focused experiences will set you up for success.

What you will get to do every single day

Define and refine user journeys for employees managers and service teams. Create scalable UI patterns for service discovery request submission and fulfillment tracking.
Design and prototype interactions between self-service knowledge bases AI-driven recommendations and workflows.

Work closely with Product Managers Engineers and Content Designers to bring concepts to life.
Partner with Service Operations teams (HR IT Finance Facilities) to ensure the catalogue aligns with real-world processes.

What you bring to the role

5 years of experience in product design with a strong portfolio showing growth-focused work Deep experience working on product-led growth in SaaS platforms especially B2B or enterprise tools Exposure to ITAM CRM HRIS or other employee experience technologies.
Strong expertise in interaction design information architecture and systems thinking.
Proficiency in Figma prototyping tools and usability testing methods.
Ability to navigate complexity and create scalable user-friendly solutions.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

The US annualized base salary range for this position is $190000.00-$286000.00. This position may also be eligible for bonus benefits or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles) and do not include bonus benefits or related incentives.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.

Required Experience:

Senior IC

Job DescriptionAt Zendesk we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience our products help businesses to build personal connections...