Returns Team Lead

WHO WE ARE:
Headquartered in Southern California Skechersthe Comfort Technology Companyhas spent over 30 years helping men women and kids everywhere look and feel good. Comfort innovation is at the core of everything we do driving the development of stylish high-quality products at a great value.
From our diverse footwear collections to our expanding range of apparel and accessories Skechers is a complete lifestyle brand.

ABOUT THE ROLE:
The Returns Team Lead is responsible for ensuring all reverse logistics activitiesacross eCommerce Retail and Wholesale channelsare executed accurately efficiently and in alignment with company inventory and quality standards. This role drives daily throughput by coordinating manpower and aligning workflow across inspection disposition processing and system transactions to maintain inventory integrity and financial accuracy.


Owning critical activities such as workload distribution scanning accuracy order consolidation and cross-functional communication the Team Lead maintains standardized procedures that reduce discrepancies minimize write-offs and protect the business from reporting and compliance risks.


Acting as the DCs dedicated subject-matter expert for Returns the Team Lead enhances operational efficiency optimizes labor and equipment utilization and supports scalable processing as volumes fluctuateserving as the central point of accountability for accuracy productivity and visibility across all return channels.


This position may be engaged to lead work in a number of key areas/departments within the CAN DC. As such the duties will vary slightly depending on the CAN DC area/department

WHAT YOU WILL DO:

Leadership Team Support & Development

Provide day-to-day guidance to assigned team members to support safe accurate and productive execution of tasks.

Train new hires and cross-train existing associates on standard operating procedures Prescribed Work Methods (PWMs) equipment and workflow expectations.

Offer real-time coaching and support to reinforce accuracy quality and productivity; escalate ongoing performance concerns to Supervisors.

Identify skill gaps or training needs through observation and recommend targeted development opportunities.

Foster a culture of teamwork communication and continuous improvement; act as a point of contact for questions and problem-solving on the floor.

Maintain consistent messaging by ensuring team members understand priorities updates and shift expectations.

Performance Execution & Workflow Coordination

Execute and assist in driving the daily operating plan ensuring orders and tasks are completed within established timelines.

Use Warehouse Management Systems (WMS) and RF technology to release track and monitor work ensuring accurate and timely processing.

Coordinate the flow of work for assigned areas prioritizing tasks such as replenishment putaway picking packing stock rotation and inventory accuracy.

Support product restock slotting and inventory maintenance to achieve service levels and minimize stock-outs or misplacements.

Assist in identifying and resolving minor operating issues escalating more complex problems to Supervisors promptly.

Prepare end-of-shift updates to ensure seamless handoff of departmental status to the next shift Team Lead or Supervisor.

Quality Accuracy & Continuous Improvement

Monitor adherence to quality standards; ensure product handling follows established guidelines to minimize damages and maintain product integrity.

Participate in root-cause analysis and corrective actions when quality issues or process gaps are identified.

Review work for accuracy and completeness; flag discrepancies and support investigation of inventory variances.

Contribute to process improvement by identifying inefficiencies and recommending enhancements to Supervisors.

Collaboration & Communication

Maintain strong communication with Supervisors peers and cross-functional partners to support operational alignment and problem resolution.

Communicate key performance indicators (KPIs) workflow updates and operational issues to team members in a clear and timely manner.

Serve as a liaison between hourly associates and leadership ensuring information flows effectively in both directions.

Support coordination across functional areas to enable smooth end-to-end processes (e.g. replenishment to picking inbound to putaway).

Safety Compliance & Maintenance

Model safe work behavior and ensure all team members follow safety policies PWMs and compliance requirements.

Maintain a clean organized and hazard-free work area; ensure equipment is used properly and safely.

Address unsafe behaviors immediately through coaching and escalate repeated violations or safety concerns to Supervisors.

Support reporting of incidents near misses and equipment issues following established procedures.

COMPENSATION RATE:

Starting Rate: $25.00

About Skechers
Skechers a global Fortune 500 company developsand markets a diverse range of lifestyle and performance footwear apparel and accessories. Serving over 180 countries and territories Skechers connects customers to products through department and specialty stores e-commerce and digital stores and through our more than 5300 Skechers retail locations.

Equal Employment Opportunity
Skechers is an equal opportunity employer and as such Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit qualifications and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment.

Reasonable Accommodation
I understand that Skechers makes reasonable accommodations for disabled employees if requested unless to do so would pose an undue hardship in accordance with applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your job.