Senior Technical Support Engineer
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Your profile
We are looking for a highly experienced and autonomous Senior Technical Support Engineerto join and strengthen our Technical Support crew andpioneer new strategic location in our team! In this role you will take ownership of complex customer cases act as an escalation point for the team and help shape the future of our support organization.
You will work closely with Product and Engineering to analyze issues identify recurring patterns and drive improvements across processes tooling and customer experience. This position is ideal for someone who thrives in a customer-facing technical environment understands SaaS support at a senior level and has the ambition to grow into a teamleading or mentoring role in the future.
If you enjoy tackling challenging problems helping others develop and elevating support operations this role offers both impact and long-term growth.
You will work closely with Product and Engineering to analyze issues identify recurring patterns and drive improvements across processes tooling and customer experience. This position is ideal for someone who thrives in a customer-facing technical environment understands SaaS support at a senior level and has the ambition to grow into a teamleading or mentoring role in the future.
If you enjoy tackling challenging problems helping others develop and elevating support operations this role offers both impact and long-term growth.
What Youll Do
- Handle advanced high-priority and escalated customer issues with full ownership and independence
- Troubleshoot complex technical problems across systems integrations environments and data flows
- Communicate with customers through written channels and occasional live calls providing clear explanations and professional service
- Take ownership of assigned customer accounts and ensure strong long-term relationships
- Mentor and support junior and mid-level Support Engineersbysharing knowledge guiding troubleshooting and improving team capabilities
- Partner with Product and Engineering to analyze issues escalate defects and recommend long-term fixes
- Drive support improvement initiatives-process optimization automation ideas documentation updates toolenhancements
- Lead or support cross-team projects (tooling rollout onboarding improvements system transitions)
- Participate in on-call duties (5:00PM10:00PM CT)
- Contribute to current priorities such as Zendesk implementation process development and ticket backlog cleanup.
What Youll Need
- 6 years of experience in Technical Support Application Support or a customer-facing technical engineering role
- Advanced troubleshooting skills across SaaS environments integrations and multi-componentsystems
- Experience guiding other Support Engineers or acting as an internal escalation point
- Ability to work independently make decisions and take ownership of complex problems
- Strong customer focus and ability to handle challenging or sensitive cases with professionalism
- Experience collaborating with Product and Engineering teams to resolve issues and improve product quality
- Proactive mindset operational maturity and the drive to shape and grow the support function.
- Excellent English communication skills (clear confident and customer oriented).
Why Youll Love Working with Us
- Work in a fast-growing and interesting industry
- Flexible work that best fits your needs and the role
- Competitive compensation
- Top-notch offices and equipment
- Continuous improvement and learning opportunities to grow your career
- Team activities not the usual one just to look nice on social media but what our team choose and ask for
- A great teamof engaged passionate and helpful people
About us
The first thing you may be asking yourself is what is Cenosco all about
Were an Asset Integrity Management (AIM)Software company. Essentially this means that our solutions safeguard integrity reliability and instrumentation safety in asset-heavy industries. Companies operating in these industries come with complex operational ecosystems and we aim to support their capability to operate at full potential with the latest technologies all while prioritizing the health and safety of their people and the environment.
Hot news! Cenosco has announced a growth investment led by Summit Partners. Read morehere!
Our Vision
We envision safe and smart environments for asset-heavy industries - where their software environment work environment and surrounding environment operate smartly and securely allowing them to function at their full potential without jeopardizing the health and safety of their people and the planet.
Our Mission
We are dedicated to making this vision a reality by optimizing and spreading our integrity management solutions. Through continuous innovation and development of our IMS Suite we strive to remain the market standard for integrity management solutions.
The Cenosco Culture
Our work culture is bound by our four core values. These values have been carefully crafted and selected internally to ensure that they served as a reflection of who we are and how we work across the entire company. At Cenosco we operate with these values at heart and therefore consider them to be vital competencies.
Our Hiring Process
Were an Asset Integrity Management (AIM)Software company. Essentially this means that our solutions safeguard integrity reliability and instrumentation safety in asset-heavy industries. Companies operating in these industries come with complex operational ecosystems and we aim to support their capability to operate at full potential with the latest technologies all while prioritizing the health and safety of their people and the environment.
Hot news! Cenosco has announced a growth investment led by Summit Partners. Read morehere!
Our Vision
We envision safe and smart environments for asset-heavy industries - where their software environment work environment and surrounding environment operate smartly and securely allowing them to function at their full potential without jeopardizing the health and safety of their people and the planet.
Our Mission
We are dedicated to making this vision a reality by optimizing and spreading our integrity management solutions. Through continuous innovation and development of our IMS Suite we strive to remain the market standard for integrity management solutions.
The Cenosco Culture
Our work culture is bound by our four core values. These values have been carefully crafted and selected internally to ensure that they served as a reflection of who we are and how we work across the entire company. At Cenosco we operate with these values at heart and therefore consider them to be vital competencies.
- Customer Obsessed:We listen anticipate and deliver what truly matters.
- Ownership:We see things through and finish strong.
- Accountability:We own our impact and results.
- Growth Mindset:We stay curious and learn from every challenge.
- Speed:We act fast and deliver with focus.
Our Hiring Process
- CV Screening:Well take a look at your application to see if youre a good fit.
- Intro Call:Lets have a chat to learn more about you and your experience.
- Technical Interview/Assessment:Heres your chance to show off your skills!
- Final Interview:Review the assignment and fit with management.
- Job Offer:If everything clicks well be excited to offer you the job.
Required Experience:
Senior IC
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
The first thing you may be asking yourself is, what is Cenosco all about? We're an Asset Integrity Management (AIM) Software company. Essentially, this means that our solutions safeguard integrity, reliability, and instrumentation safety in asset-heavy industries . Companies operating ... View more
