Application Support Lead
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Job Location:
San Antonio, TX - USA
Monthly Salary:
$ 39000 - 62000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Peraton is seeking a Call Center Service Representative 4 . The position will perform the following duties but not limited too:
- Answers incoming calls from customers to take orders answer inquiries and questions handle complaints troubleshoot problems and provide information of a non-technical nature.
- Responds to customer inquiries provides customers with product and service information and processes orders forms and applications.
- May also make outboard service calls to potential customers.
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
- Researches required information using available resources.
- Identifies and escalates priority issues and complaints. Follows up customer calls where necessary.
- Completes call logs and produces call reports.
- May be required to work in one or multiple queues/skill sets over various customer contact channels.
- May assist in training new employees.
Qualifications
- High School and 2 years of experience
- Must be U.S. Citizen
- Ability to obtain Department of Defense security clearance (ADP II Public Trust)
- Minimum 6 months of Tier 1 DHA Global Service Center experience.
- Demonstrated knowledge of Service Desk support methodology.
Shift work may be required.
Desired qualifications
- AA/AS Degree in Computer Science or MIS
- HDI or similar certification
- The ability to effectively communicate technical matters to a non-technical audience.
- Strong customer service and communications skills.
- Strong critical thinking skills that facilitate expedient problem solving.
- Demonstrated teamwork skills.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
