3PL Manager, External Fulfillment EU

Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations
and performance of our critical third-party logistics provider this pivotal role you will be
responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as
operational performance cost management continuous improvement change management network
integration escalation processes and provider relationship management. The position requires up to 40%
travel to local 3PL sites and Amazon facilities.

If you are an ambitious and accomplished professional who thrives in a fast-paced data-driven
environment we encourage you to apply for this strategic opportunity to shape the future of Amazons
operations

Key job responsibilities
Performance Management:
Establish and lead a structured systematic approach to site-level performance management
including the use of short-term improvement plans deviation management and providing high-
quality performance comments and feedback
Proactively identify performance deviations develop and execute corrective action plans in
collaboration with 3PL providers and leverage data-driven insights to optimize operations
Serve as a benchmark for peers setting the standard for performance management excellence

Cost Management:
Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost
levers
Drive impactful cost-saving opportunities and efficiency-boosting initiatives including the piloting
of new productivity and cost-controlling projects
Actively engage with stakeholders to refine business cases and influence cost-improvement
activities

Continuous Improvement:
Utilize Lean Six Sigma or other continuous improvement methodologies to proactively detect
potential issues before they impact KPIs
Drive operational excellence and structured follow-up with peers and linked businesses setting
higher benchmarks for the network
Demonstrate the ability to influence and align with internal and external stakeholders on
improvement plans

Change Management:
Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives
to align 3PL operations with Amazon standards
Exhibit the capability to develop positive and effective initiatives acting as a primary proposer and
setting higher benchmarks for the rest of the network

Network Integration:
Establish continuous and successful bi-directional exchange of support with internal senior network
management acting as a development motor
Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon
fulfillment network and supporting functions

Escalation:
Proactively identify and escalate critical issues utilizing effective communication and partnering
with senior stakeholders to drive timely resolution
Autonomously author comprehensive escalation reports and successfully participate in senior
leadership calls

3P Key Accounting & Vendor Relationship Management:
Build strong profitable and sustainable relationships with 3PL provider leadership Amazons
internal leadership and the broader provider network
Become a trusted and reliable interlocutor seen as a key point of contact and a benchmark for
peers

- 4-7y years of experience in logistics operations or supply chain management with a proven track record of progression
- Bachelors or advanced degree in STEM Business sciences or SC/Logistics related
- Willingness to travel up to 40% of the time to local 3PL sites and Amazon facilities
- Advanced proficiency in verbal and written English and in the local language

- Demonstrated expertise in driving operational excellence and continuous process improvements
- Exceptional analytical problem-solving and decision-making skills
- Outstanding communication stakeholder management and relationship-building abilities
- Proficiency in data analysis and interpreting complex performance metrics
- Deep knowledge of lean manufacturing principles Six Sigma and other continuous improvement methodologies
- Proven experience in negotiation contract management and influencing provider behavior
- Ability to develop positive and effective initiatives acting as a primary proposer
- Demonstrated competence in establishing continuous and successful bi-directional exchange of support with internal senior network management
- Advanced degree in a relevant field/ MBA

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