Housekeeping Supervisor

Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.

We are seeking to get a housekeeping supervisor who will lead and supervise the daily operations of the housekeeping team ensuring that cleanliness hygiene and service standards are upheld in guest rooms public areas and back-of-house areas. The role involves close coordination with other departments a strong presence on the floor and active participation in guest satisfaction initiatives.

Operational Supervision

• Supervise daily housekeeping operations ensuring all guest rooms and public areas meet Fairmont cleanliness and quality standards

• Coordinate room assignments and workflow distribution for Room Attendants and Housemen

• Conduct routine inspections of guest rooms corridors offices and public spaces to ensure flawless presentation

• Ensure timely room readiness for arrivals VIP guests and special requests

Guest Experience & Service Excellence

• Respond promptly and professionally to guest requests concerns and feedback

• Ensure personalized service delivery in line with Fairmont luxury service culture

• Support the delivery of special amenities turndown service and VIP preparations

• Maintain guest privacy confidentiality and safety at all times

Team Leadership & Training

• Provide guidance coaching and daily support to housekeeping colleagues

• Train new team members on cleaning standards guest interaction and service procedures

• Monitor performance and recommend development opportunities

• Promote a positive respectful and inclusive working environment

Quality Control & Standards

• Enforce consistent compliance with Fairmont brand standards SOPs and hygiene protocols

• Ensure proper use handling and storage of cleaning chemicals and equipment

• Report maintenance issues room defects and safety hazards promptly through the appropriate channels

• Maintain high standards of grooming professionalism and discipline within the team

Inventory & Resource Management

• Monitor and control usage of linen guest supplies cleaning products and equipment

• Support stock-taking and ensure housekeeping stores are well organized

• Minimize wastage through proper controls and sustainable practices

Health Safety & Compliance

• Ensure compliance with occupational health and safety regulations

• Uphold hygiene sanitation and environmental sustainability practices

• Participate in departmental audits and quality assurance inspections

Qualifications :

• Diploma or Degree in Business Administration Hospitality Management or related field

• At least 23 years experience in housekeeping operations preferably in a luxury hotel environment

• Experience in a luxury hotel environment is an added advantage.

• Excellent organizational and time-management skills

• Strong written and verbal communication skills

• High attention to detail and accuracy

• Ability to multitask and work under pressure

• Advanced proficiency in Microsoft Office (Word Excel PowerPoint Outlook)

Additional Information :

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.

Remote Work :

No

Employment Type :

Full-time