ITAM Graduate Intern

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF Finance Information Technology (FIT) Division designs builds and supports all facets of DOFs computer systems including hardware software applications infrastructure telephone and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments land records property assessment parking adjudications customer service and the Sheriffs public safety work.

The IT Asset Management (ITAM) Graduate Intern will support enterprise IT Asset Management and ServiceNow platform initiatives with a focus on data quality process improvement and metrics-driven decision-making. This role is designed for graduate students seeking hands-on experience with ServiceNow ITAM Software Asset Management Discovery and IT performance reporting within an ITIL-aligned environment. Graduate level learning outcomes include advanced exposure to ServiceNow ITAM SAM and Discovery implementations experience designing metrics and dashboards for executive audiences practical application of IT governance data quality and lifecycle management principles and the opportunity to deliver measurable outcomes aligned to enterprise IT objectives. The intern will work on initiatives with measurable business impact and increased autonomy compared to undergraduate roles.

Duties and responsibilities include but are not limited to the following:

-Assist with asset data cleanup normalization and reconciliation efforts across hardware software and Configuration Management Database (CMDB) records within ServiceNow.
-Analyze asset data quality issues and recommend process and data governance improvements.
-Assist with the design configure and test ServiceNow forms and intake workflows to improve data capture usability and compliance.
-Support ServiceNow Software Asset Management (SAM) implementation including software normalization entitlement modeling usage analysis and compliance reporting.
-Assist with ServiceNow Discovery implementation and optimization including validation of discovered data reconciliation rules and exception analysis.
-Assist with developing ServiceNow reports dashboards and KPIs to support IT asset lifecycle management and executive decision-making.
-Contribute to IT metrics reporting including trend analysis root cause insights and data-driven recommendations.
-Partner with IT operations service desk procurement security and finance stakeholders to align asset data with business processes.
-Present findings metrics and recommendations to IT leadership or project teams.
-Support audit readiness and compliance initiatives as needed.


Additional Information:

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

SUMMER GRADUATE INTERN - 10232

Qualifications :

Candidates must be currently enrolled in a graduate degree program in an accredited college university or law school.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Part-time