Beauty CRM Manager

Contract: Fixed Term/Secondment - Up to 11 Months

Closing date: Tuesday 3rd March

Recruitment Partner: Shannon Linton

Join us as Beauty CRM Manager on an 11month fixedterm contract where youll shape how millions of customers experience one of the UKs most loved beauty brands. Sitting at the heart of our highperforming CRM team based in Nottingham youll lead datadriven omnichannel campaigns that bring our beauty strategy to life and drive meaningful customer and commercial impact.

What youll be doing

As Beauty CRM Manager youll play a key role in shaping how customers experience our beauty brands across Boots. Reporting to the Head of CRM and leading a team of seven Beauty and Brand CRM Specialists youll plan and deliver datadriven 1:1 campaigns across email app and direct channels that bring our beauty strategy to life. Youll use insight customer behaviour and commercial priorities to create relevant and effective communications that support both physical and digital journeys. This is a handson role for someone who enjoys turning data into action collaborating with others and delivering work that makes a real impact for customers and the business.

Key responsibilities

• Lead and develop a team of seven inhouse Beauty and Brand CRM Specialists ensuring campaigns are delivered to a high standard and the team is supported to use their strengths.

• Plan and deliver datadriven 1:1 CRM campaigns across email app and digital channels using insight customer behaviour and commercial priorities to drive relevance and performance.

• Work closely with Brand Marketing Data Science Digital and Commercial teams to build integrated customer journeys that support both physical and digital experiences.

• Manage daytoday campaign delivery and performance using testandlearn to optimise activity improve effectiveness and inform future plans.

What youll need to have (our must-haves)

• Experience delivering CRM or lifecycle marketing campaigns in a fastpaced datarich environment.

• Handson experience planning and executing 1:1 communications across email app or digital channels.

• Confidence using data insight and commercial priorities to shape decisions and improve performance.

• Experience managing or coaching others with the ability to support a team to deliver highquality work.

• Strong stakeholder skills able to work collaboratively with marketing digital and commercial teams.

• Clear communication skills and a practical organised approach to managing multiple campaigns and priorities at pace.

It would be great if you also have

• Experience working with beauty brands or in a retail environment.

• Familiarity with CRM platforms and marketing automation tools.

• Understanding of segmentation personalisation or testandlearn frameworks.

• Simplify complex information so teams can act on it quickly.

• Comfortable leading through change and supporting teams during busy trading periods.

Rewards designed for you

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.

• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

About The Boots Group

The Boots Group is a trusted leader in healthcare pharmacy and retail operating across 11 countries - including the UK Ireland Thailand and Mexico. The Boots Group brands - including Boots Boots Opticians No7 Beauty Company Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

We hope to hear from you soon.

Be brilliant with Boots.