Crisis Intervention Worker

Edmonton - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Crisis Intervention Worker

Permanent Part Time Evenings

What We Do

WIN House provides individuals and their children fleeing violence crisis response and intervention safe temporary accommodation and support for basic needs. Clients are offered trauma-informed client-centered programming and support access to resources information and referrals to community support. WIN House is working towards operating within a low-barrier model of care.

What You Will Doâ

The Crisis Intervention Worker (CIW) plays an integral role within the WIN House team and contributes to the success of the organization by promoting client wellbeing independence and success.

The CIW regularly demonstrates initiative and proactively undertakes the following key responsibilities:

Providing care and support via telephone and in person to clients and children in a professional manner
Engaging in daily shelter operational activities
Helping clients in transitioning admitting and orientating within the shelter
Supporting clients with outreach including transporting/accompanying clients and children out of shelter as needed
Assisting in child-care support and provision of basic needs of children within the shelter
Proactively engaged in all aspects of client-centered case-management and goal development planning
Engaging in resource and information management
Engaging in ongoing learning and professional development
Participation in health and safety
Other duties as assigned

âWho You Are

Qualifications include:

Diploma/degree in Human Services
Three years experience working with women and children experiencing family violence who may have complex needs. Equivalent combinations of education and experience may be considered.
The ideal candidate will have an organized and compassionate approach strong teamwork skills and a commitment to developing positive supporting relationships.
Additional requirements include excellent communication skills the ability to collaborate and work effectively with others and demonstrated assessment problem solving and critical thinking skills.
Knowledge of harm reduction principles and practices violence against women danger assessment safety planning and trauma-informed care are also essential. The ability to speak multiple languages is preferred.
Ability to work without supervisor at times and in a fast paced and stress-induced environment.

The Details

This position is available at WIN I with an immediate start date. It falls within the scope of the collective agreement with CUPE Local 3341. You will be working 6 hours per shift; shifts are 18:00 24:00 working four days on and four off on an 8-week rotation.âThe starting hourly wage is $26.94 as per conditions outlined in the Collective Agreement.

Prerequisites

The successful candidate will be required to submit a Criminal Record Check including a vulnerable sector check a current Child Welfare check hold a current First Aid Certificate and must be willing to sign an Oath of Confidentiality.

How to Apply

Please visit the WIN House Career page and follow the link to apply by 16:00 on February 26 2026.

We thank all applicants for their interest however only those shortlisted will be contacted.

âWIN House is committed to making diversity equity and inclusion a central part of everything we do from how we deliver services to how we build our teams. We strive to have a workforce that is representative of those we serve and of our communities. We encourage applications from all qualified applicants including women disabled people Black Indigenous People of Color people from the 2SLGBTQIA community and other equity-seeking groups. If you require accommodation during the application process please reach out toâ â

âWIN House operates in several locations throughout Amiswacîwâskahikan on Treaty 6 territory the territory and gathering place of diverse Indigenous peoples including the Papaschase Cree Nakota Sioux Dene Ojibway and many others and the homeland of the Métis Nation.ââ

Crisis Intervention WorkerPermanent Part Time EveningsWhat We DoWIN House provides individuals and their children fleeing violence crisis response and intervention safe temporary accommodation and support for basic needs. Clients are offered trauma-informed client-centered programming and support ac...