Customer Service Representative Trainer

Lagrange, OH - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Milliken & Company is a global manufacturing leaderwhose focus on materials science delivers tomorrows breakthroughs today. Fromindustry-leading molecules to sustainable innovations Milliken creates products thatenhance peoples lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile flooring chemical and healthcare businesses the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Millikens curious minds and inspired solutions at and on Facebook Instagramand LinkedIn.

POSITION TITLE

Customer Service Representative Trainer

POSITION OVERVIEW

Responsible for training customer service representatives (both new hire training and ongoing training for existing associates). As well as maintaining the divisions information resources.

Location: Live Oak Plant LaGrange GA

Work schedule: 8:00am 5:00pm

Position Type: Administrative

SBU: Flooring

JOB RESPONSIBILITIES

Train new CS associates in Commercial Hospitality and Residential businesses on order entry customer service procedures and Milliken processes
Conduct ongoing training of existing CS associates
Conduct new product training for CS reps
Write specifications/procedures update existing procedures and maintain procedure manual as needed

Demonstrate teamwork to ensure team individual and corporate goals are met
Participates in special projects and perform additional duties as required
Continuous learning of new products procedures and processes
Work in a fast-paced environment and deal with high-pressure situations
Need to be cross trained on all CS jobs to cover in the event of absences and vacations as needed
Investigate cause of claims and implement procedures and processes as needed to reduce occurrence of claims and customer complaints
Maintain KPI reports for management
Submit IT help tickets on behalf of CSRs

QUALIFICATIONS REQUIRED

High School Diploma or GED equivalency is required
Computer skills in MS Word MS Excel Internet Explorer Email and SAP is required
Accurate typing and data entry skills
Ability to learn quickly and adapt to changes
Excellent interpersonal and communication skills

Proficient in SAP

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race color creed religion sex or gender (including pregnancy childbirth or related medical condition including but not limited to lactation) sexual orientation gender identity or gender expression (including transgender status) ancestry national origin citizenship age physical or mental disability genetic information marital status veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact

Required Experience:

Unclear Seniority

POSITION TITLE

Customer Service Representative Trainer

POSITION OVERVIEW

Responsible for training customer service representatives (both new hire training and ongoing training for existing associates). As well as maintaining the divisions information resources.

Location: Live Oak Plant LaGrange GA

Work schedule: 8:00am 5:00pm

Position Type: Administrative

SBU: Flooring

JOB RESPONSIBILITIES

Train new CS associates in Commercial Hospitality and Residential businesses on order entry customer service procedures and Milliken processes
Conduct ongoing training of existing CS associates
Conduct new product training for CS reps
Write specifications/procedures update existing procedures and maintain procedure manual as needed

Demonstrate teamwork to ensure team individual and corporate goals are met
Participates in special projects and perform additional duties as required
Continuous learning of new products procedures and processes
Work in a fast-paced environment and deal with high-pressure situations
Need to be cross trained on all CS jobs to cover in the event of absences and vacations as needed
Investigate cause of claims and implement procedures and processes as needed to reduce occurrence of claims and customer complaints
Maintain KPI reports for management
Submit IT help tickets on behalf of CSRs

QUALIFICATIONS REQUIRED

High School Diploma or GED equivalency is required
Computer skills in MS Word MS Excel Internet Explorer Email and SAP is required
Accurate typing and data entry skills
Ability to learn quickly and adapt to changes
Excellent interpersonal and communication skills

Proficient in SAP

To request a reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact

Required Experience:

Unclear Seniority