Client Success Manager – Native Spanish Speaker with Fluent Italian (mfx)

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

You are a reliable contact person both for existing customers and for those interested in our services in Spain and Italy.
You answer inquiries from our customers by email.
You work closely with other departments to find quick solutions for more complex questions.
You are responsible for customer satisfaction and customer retention.
You continuously expand your financial knowledge through internal training as well as through self-interest.
You use the feedback of our customers and identify potential for improvement of our product as well as internal processes.
You will work closely with Product Capital Markets and Operations.

Qualifications :

You have an affinity for capital market products and digital solutions.
You are experienced in supporting customers via phone E-mail and/or in person.
You have a genuine passion for customer service and ownership of the customer experience including comprehensive issue resolution.
You can work independently in a dynamic constantly changing environment.
You are a reliable and collaborative team player who thrives in a dynamic environment.
You hold a Bachelors or Masters degree in Business Administration or Economics; or a professional background in banking is preferred but not required.
You are a native Spanish speaker with strong professional fluency in Italian and English.

Additional Information :

Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
International relocation support is provided if required
Flexible vacation policy and the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 50% for the Deutschland Jobticket
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
Enjoy flexible and discounted sports activities with Urban Sports Club

Remote Work :

Employment Type :

Full-time

You are a reliable contact person both for existing customers and for those interested in our services in Spain and Italy.You answer inquiries from our customers by email.You work closely with other departments to find quick solutions for more complex questions.You are responsible for customer satis...

You are a reliable contact person both for existing customers and for those interested in our services in Spain and Italy.
You answer inquiries from our customers by email.
You work closely with other departments to find quick solutions for more complex questions.
You are responsible for customer satisfaction and customer retention.
You continuously expand your financial knowledge through internal training as well as through self-interest.
You use the feedback of our customers and identify potential for improvement of our product as well as internal processes.
You will work closely with Product Capital Markets and Operations.

Qualifications :

You have an affinity for capital market products and digital solutions.
You are experienced in supporting customers via phone E-mail and/or in person.
You have a genuine passion for customer service and ownership of the customer experience including comprehensive issue resolution.
You can work independently in a dynamic constantly changing environment.
You are a reliable and collaborative team player who thrives in a dynamic environment.
You hold a Bachelors or Masters degree in Business Administration or Economics; or a professional background in banking is preferred but not required.
You are a native Spanish speaker with strong professional fluency in Italian and English.

Additional Information :

Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
International relocation support is provided if required
Flexible vacation policy and the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 50% for the Deutschland Jobticket
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
Enjoy flexible and discounted sports activities with Urban Sports Club

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

Scalable GmbH

Scalable Capital is a leading FinTech in Europe, bringing people and technology-based investment together. The company was founded in 2014 and has offices in Munich, Berlin and London. For private individuals, Scalable Capital offers a broker with a trading flat rate and interest and ... View more

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