Client Onboarding Coordinator
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Job Location:
Chesapeake, VA - USA
Yearly Salary:
$ 46000 - 52000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
We are seeking organized and service-driven professionals to join our team as Client Onboarding this fully remote role you will guide new clients through the onboarding process assist with travel research and booking coordination and ensure all arrangements are accurate complete and aligned with client expectations.
This position is ideal for individuals who enjoy structured processes clear communication and delivering a smooth positive first experience for clients. No prior industry experience is required comprehensive training and ongoing support are provided.
Key Responsibilities
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Guide clients through the onboarding and booking process from start to finish
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Collect and verify client information to ensure accurate reservations
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Communicate clearly and professionally via email phone and online platforms
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Provide general destination and itinerary information
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Maintain detailed and organized client records
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Follow established procedures to ensure compliance and accuracy
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Participate in training sessions and team meetings
Perks & Benefits
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100% remote work environment
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Flexible scheduling within business needs
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Structured onboarding and ongoing mentorship
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Performance-based growth opportunities
Supportive collaborative team culture
Required Qualifications
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Strong written and verbal communication skills
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Excellent attention to detail and organizational ability
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Comfortable working independently in a remote setting
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Residency in the U.S. U.K. or approved regions
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No prior travel industry experience required training provided
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
