Head of Operation

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

𝗩𝗮𝗰𝗮𝗻𝗰𝘆 : Broker Operation Director
𝗦𝗮𝗹𝗮𝗿𝘆 : USD/ Month (Negotiable Higher)
MYR 23000 - MYR 47000 / Month
𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 : FinTech / FX / CFD Brokerage
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻 : Kuala Lumpur Malaysia

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
Oversee daily operations monitoring incident response and performance optimization of MT5 / cTrader website CRM and back-office systems
Design and implement high-availability and disaster recovery strategies to ensure 24/7 platform stability
Build monitoring alerting and incident response frameworks; lead major incident resolution and post-mortems
Optimize end-to-end client lifecycle processes including onboarding KYC deposits withdrawals and account maintenance
Collaborate closely with Technology Product Risk Compliance and Customer Support teams to improve efficiency and client experience

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀
Bachelors degree or above; QS Top 200 universities preferred (Computer Science IT Finance or related fields)
Minimum 5 years experience in fintech or FX/CFD brokerage operations or technical operations
At least 3 years of team management or cross-functional leadership experience
Strong hands-on knowledge of MT4 / MT5 / cTrader server architecture administration and troubleshooting
Fluent in both English and Chinese with strong stakeholder communication skills

𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 / 𝗣𝗲𝗿𝗸𝘀
Competitive USD-based salary with performance recognition
Regional exposure in a fast-growing international brokerage
High-impact leadership role with strong decision-making authority

𝗖𝗮𝗹𝗹 𝘁𝗼 𝗔𝗰𝘁𝗶𝗼𝗻
Qualified candidates are encouraged to submit their CV and a brief profile highlighting relevant experience.

𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗗𝗲𝘁𝗮𝗶𝗹𝘀
Email:
WhatsApp/Telegram: 6018-9184054
WeChat: JRecruit