Desktop Support Specialist
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
An established IT services business is seeking a hands-on IT technical support professional to provide onsite first- and second-line support. This role is ideal for someone confident supporting users across hardware Microsoft 365 identity management and core network troubleshooting.
Essential Requirements (Non-Negotiable):
If you meet all of the above essential requirements and are looking for a stable onsite IT support role where you can take ownership and make an impact wed love to hear from you.
- Technical Skills & Experience:
- Proven experience in an onsite IT support or service desk role (first- and second-line support)
- Strong hands-on experience supporting Windows desktops and laptops
- Practical knowledge of Microsoft 365 (Outlook Teams OneDrive and SharePoint)
- Experience managing identities and access in Active Directory / Entra ID (Azure AD)
- Proven experience with user onboarding and offboarding (account setup and access management)
- Solid hardware troubleshooting skills (PCs laptops printers and peripherals)
- Basic networking knowledge (TCP/IP LAN Wi-Fi and VPN troubleshooting)
- Experience using ticketing systems and maintaining accurate support documentation
- User Support & Communication:
- Strong customer service mindset comfortable supporting non-technical users
- Clear verbal and written communication skills
- Ability to provide user training and system guidance
- Professional patient and approachable attitude
- Organisation & Work Ethic:
- Ability to manage multiple tasks and prioritise effectively
- Comfortable working independently in an onsite environment
- Strong attention to detail when documenting and following procedures
- Reliable punctual and responsive during business hours
- Security & Professional Standards:
- Understanding of IT security principles and data protection practices
- Ability to handle sensitive information confidentially
- Commitment to following company IT policies and compliance requirements
- Education:
- Relevant IT qualification or equivalent practical experience
If you meet all of the above essential requirements and are looking for a stable onsite IT support role where you can take ownership and make an impact wed love to hear from you.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Network Recruitment specializes in talent solution services in the fields of IT, Finance, Engineering & Supply Chain. Visit our website for more info.
