Operations Manager
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Operations ManagerJob Description
Are you ready to make a difference in the world ofconsumer mobile and fixed broadband communications servicesJoin our dynamic team where innovation meets customer care!At Concentrixwerepartnering with aforward-thinkingClientdedicated to providing
exceptionaltelecommunicationssolutionsto individuals with unique needs. Our mission is to redefine theconsumerexperience by focusing on personalized service andcutting-edgetechnology.
As part of our teamyoullwork in a supportive environment that values diversity and creativity.
If you are passionate about innovation customer service and creating tailored solutions we want to hear from you. Help us shape the future of home insurance and join a company that believes in protecting what matters most to our clients.
Join us as an Operations ManagerinBredbury (on-site)and be part of this journey towards greater opportunities and brighter futures.
What you will do in this role
AsanOperationsManager you will:
Play a critical role in overseeing andoptimizingour operationsto deliver exceptional service to ourclients and customers
Analyzeandmaintainanddeliveron allClient Service Level Agreements
Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours forecasting budgeting etc.)
Coach develop and manage performance of direct reports and theirassociates;including planning and assigning work for staff
Implement best practices and over-deliver for clients drive consistent performance evaluate staffing needs with input from BD and Client and adjust meet changing requirements
Participate in cross functional meetings to review information received from operational support functionsand collaborate to define action plans that resolve issues and drive continuous improvement
Your qualifications
Concentrix is a great match if you:
Minimum 35 years experience in a call center environment including at least 2 years in a Team Leader role
Demonstrated experience driving performance
Demonstrated ability to coach and develop action plans which maximize performance and provide effective feedback
Excellent analytical and problem-solving abilitiesandabilityto improve work processes;establisha course of action for self and others toaccomplisha specific goal
Strong leadership and team management skills ability to mentor coach and provide direction to a team of employees
Work well under pressure within afast-paced environment and handle multiple priorities whilemaintaininga professional demeanour
Excellent communication and interpersonal skills.
Ability to effectively present information to internal and external associates
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Willingness to work a flexible schedule
Familiarity with operational management software and CRM tools.
Ability to work in a fast-paced environment and handle multiple priorities.
At Concentrix we believe in empowering our people to deliver extraordinary results. Youll be part of a global organisation that values innovation collaboration and career development.
If youre ready to lead high-performing teams and make a measurable impact wed love to hear from you.
Apply today and take the next step in your leadership journey.
Career Framework Role
Manages professional employees and/or supervisors or supervises large complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees colleagues and/or customers. Has accountability for results in terms of costs strategies and employees.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.
Location:
Manchester -Bredbury - Paul HouseLanguage Requirements:
Time Type:
Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
