Solutions Engineer

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!

The Solutions Engineer is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SEs provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates clearly differentiating our solutions from the competition. This Solutions Engineer is regarded as an experienced operator/practitioner in the AI-powered CX space and is highly knowledgeable about the unique nuances of this industry. Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution to solution architecture and post-sale upsell. The Solutions Engineer is recognized as a credible thought leader is confidently able to address C-level discussions and able to help the seller effectively expand the revenue opportunities.

RESPONSIBILITIES:

Understand customer-specific needs to provide business-driven consulting to prospective and existing customers.
Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers clearly differentiating our solutions from the competition.
Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry.
Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution to solution architecture and post-sale upsell.
The Solutions Engineer is recognized as a credible thought leader is confidently able to address C-level discussions and able to help the seller effectively expand the revenue opportunities.

REQUIREMENTS:

Deeply understands the dynamics of AI-powered CX market;
Demonstrates an exceptional level of internal and external customer responsiveness
Exhibits exceptional cross-team collaboration and internal customer support
Provides excellent consulting listening and communication skills evidenced by the ability to establish influential relationships with diverse customers/prospects including executive-level business owners
Exhibits expert facilitation skills for meetings and group activities both virtual and live demonstrating the ability to guide groups listen and question effectively (includes corporate/executive briefings)
Possesses superior presentation skills both virtual and live within a tell show tell format
Has excellent written communication skills demonstrates the ability to write with purpose and accuracy
Is adept at critical thinking problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness
Has self-directed work habits exhibiting strong initiative drive creativity maturity self-assurance
Exhibits strong teamwork skills and ability to act as a strategic partner to the client and account team
Meets weekly with direct manager in order to review pending priorities reflect on recent accomplishments and how to overcome challenges
Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

CORE COMPETENCIES:

3 years of Solutions Engineering experience in a related AI and/or SaaS field
2 years of related industry experience
Excellent interpersonal communication persuasion presentation and writing skills
Must be willing to work in a fast-paced startup environment
Superior presentation skills
Outstanding problem-solving skills including the ability to meet a business requirement with a technical solution
In-depth knowledge of Customer Service Software Business Intelligence Workforce Engagement Management Artificial Intelligence
Bachelors Degree in a technical field; or equivalent experience

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

RESPONSIBILITIES:

Understand customer-specific needs to provide business-driven consulting to prospective and existing customers.
Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers clearly differentiating our solutions from the competition.
Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry.
Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution to solution architecture and post-sale upsell.
The Solutions Engineer is recognized as a credible thought leader is confidently able to address C-level discussions and able to help the seller effectively expand the revenue opportunities.

REQUIREMENTS:

Deeply understands the dynamics of AI-powered CX market;
Demonstrates an exceptional level of internal and external customer responsiveness
Exhibits exceptional cross-team collaboration and internal customer support
Provides excellent consulting listening and communication skills evidenced by the ability to establish influential relationships with diverse customers/prospects including executive-level business owners
Exhibits expert facilitation skills for meetings and group activities both virtual and live demonstrating the ability to guide groups listen and question effectively (includes corporate/executive briefings)
Possesses superior presentation skills both virtual and live within a tell show tell format
Has excellent written communication skills demonstrates the ability to write with purpose and accuracy
Is adept at critical thinking problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness
Has self-directed work habits exhibiting strong initiative drive creativity maturity self-assurance
Exhibits strong teamwork skills and ability to act as a strategic partner to the client and account team
Meets weekly with direct manager in order to review pending priorities reflect on recent accomplishments and how to overcome challenges
Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

CORE COMPETENCIES:

3 years of Solutions Engineering experience in a related AI and/or SaaS field
2 years of related industry experience
Excellent interpersonal communication persuasion presentation and writing skills
Must be willing to work in a fast-paced startup environment
Superior presentation skills
Outstanding problem-solving skills including the ability to meet a business requirement with a technical solution
In-depth knowledge of Customer Service Software Business Intelligence Workforce Engagement Management Artificial Intelligence
Bachelors Degree in a technical field; or equivalent experience

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Key Skills

Organizational Management
Presentation Skills
Agile
SAFe
AWS
Solution Architecture
Conflict Management
Data Management
Scrum
Team Management
Pre-sales
Management Consulting

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About Company

Talkdesk

Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.

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