Technical Writer

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive a Technical Writer for Individual Insurance you will play a critical role in bringing Equitables clientcentric vision to life by transforming our most complex insurance information into content that is clear simple and engaging. Working as a key member of the Client Communications team you will rewrite and maintain technical client documentationincluding contracts statements illustration outputs and other policy wordingto ensure it is accessible accurate and easy for clients to understand. You combine strong communication skills with deep critical thinking allowing you to translate intricate concepts into relatable language while maintaining absolute precision. Your ability to collaborate and build trust with subject matter experts ensures our documentation is both comprehensive and meaningful. Reporting to the Manager Client Communications you will contribute to a seamless client experience by delivering content that supports informed decisionmaking and reflects our commitment to putting clients at the heart of everything we one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Translate the most complex technical information into clear concise and user-friendly contentTechnical understanding of Equitables Individual Insurance products and processes is preferredDevelop and maintain documentation including contracts statements forms procedures user guides FAQs training materialsand more;Manage the writing projects that you are assignedCollaborate with subject matter experts to gather information and ensure accuracyEdit and proofread content to ensure clarity consistency and quality using brand style tone and voice guidelinesWork closely with the client communications team to align content with company standards and client needs as needed and provide direction on supporting content such as video scripts website content and moreStay updated on industry trends and best practices in technical writing for Individual InsuranceAlign to all content governance systems workflows and standards;Coordinate copy translation approval documentation and final delivery of contentCooperate at both strategic and operational levels with Product Design Operations Client Impact Brand and IT teamDevelop the client communications practice building innovative and effective guidelines best practices and toolsWork with out IT partners on producing mapping and maintaining variable dynamic and static content on contracts statements and other contentWork collaboratively with field teams operations teams and CAX researchers to shape and validate your workWork with Legal and Compliance to ensure our communications are appropriately and responsibly launchedChange context quickly and easily working with various products and teamsExperience with multimedia content creation would be an assetWhat youll bring:Bachelors degree in English Communications Technical Writing or a related fieldProven experience as a Technical Writer preferably in the insurance or financial services industryStrong ability to simplify complex information and present it in plain languageExcellent writing editing and proofreading skillsFamiliarity with life and critical illness insurance products and terminology as well as regulatory requirements as it pertains to the insurance industryProficiency in using documentation tools and software such as Adobe Acrobat and Microsoft 360 apps and services such as SharePointCertification in technical writing or related areasFor Individual Insurance: Experience with content management systems (CMS)Whats in it for you:Career Growth: Regular learning sessions and development opportunitiesTotal Rewards: Allowance provided in place of vacation pay and benefitsFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and education. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Manager Client CommunicationsDepartment: Individual Product Term: Temporary Full-Time Twelve (12) Month Contract