Scopely/Niantic is rapidly growing and were looking for a passionate Senior IT Support Technician to provide full technical support to all users and the IT infrastructure inTokyo!
About the IT Team:
The Scopely/Niantic IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We keep up with the latest technology and trends to deliver top-notch service to Scopely.
What Youll Do:
- Work with the global IT/SEC team to deliver on IT projects from concept to production
- Employee onboarding and offboarding
- Device lifecycle management includes procurement provisioning deployment management maintenance and de-provisioning.
- Hands-on support for all levels of hardware and software troubleshooting triaging and issue resolution
- Network infrastructure management including wireless and VPN management
- Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations
- Create and maintain documented processes procedures and configurations
- Research and recommend innovative automated approaches for system administration tasks that scale with the companys growth.
- Prioritize tasks based on impact and urgency.
- Implement configure and manage SaaS tools including Slack Google Workspace Jira and JumpCloud.
- Management of vendor and supplier relationships
- Support our AV/VC platform (Zoom)
- Scripting experience (e.g. PowerShell Bash Python) for automation
- Creating group policies for standardization and security.
- Cloud Identity Provider and SSO management (Okta).
What you will need:
- 7 years of relevant work experience as an IT technician.
- Bilingual in Japanese and English (Business Level).
- Should have rich experience in MacOS/Windows/SaaS/MDM/Network.
- Familiarity with core business applications such as Jira Confluence and Slack
- Familiarity with developer tools such as GitHub GitLab and Jenkins
- Familiarity with Apple developer and certificate management
- Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels.
- Should have a good attitude/communication and end-user handling /coordination Skills.
- Ability to meet deadlines and work well under pressure.
- Ability to logically prioritize tasks and schedule work accordingly.
- Strong motivation to learn new technologies.
- Clear all the assessments as per the schedule.
About Scopely
Scopely is a leading video game and global interactive entertainment company home to many of the worlds most beloved and enduring experiences including two of the most successful mobile games of all-time MONOPOLY GO! and Pokémon GO along with Stumble Guys Star Trek Fleet Command MARVEL Strike Force WWE Champions the Scrabble franchise Yahtzee With Buddies and many others. Across mobile web PC and console Scopely creates develops publishes and live-operates one of the most diversified and award-winning portfolios in the games industry bringing hundreds of millions of players together through a shared love of play.
Founded in 2011 Scopely is powered by its exceptional team including thousands of world-class gamemakers around the globe a distinctive tenet-driven culture and its proprietary technology platform Playgami. Together these strengths have fueled Scopelys position as the #1 mobile games company in the U.S. and #2 globally generating more than $10 billion in lifetime revenue. Whether building global sensations like MONOPOLY GO! from the ground up or expanding through strategic acquisitions including the FoxNext GSN and Niantic games businesses Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the 100 Most Influential Companies in the World by TIME magazine and one of Fast Companys Worlds Most Innovative Companies and Best Workplaces for Innovators Scopely believes that video games can be a force for good creating meaningful connections vibrant communities and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information visit: Experience:
Senior IC
Scopely/Niantic is rapidly growing and were looking for a passionate Senior IT Support Technician to provide full technical support to all users and the IT infrastructure inTokyo!About the IT Team:The Scopely/Niantic IT team provides hardware and software support to employees in offices worldwide. W...
Scopely/Niantic is rapidly growing and were looking for a passionate Senior IT Support Technician to provide full technical support to all users and the IT infrastructure inTokyo!
About the IT Team:
The Scopely/Niantic IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We keep up with the latest technology and trends to deliver top-notch service to Scopely.
What Youll Do:
- Work with the global IT/SEC team to deliver on IT projects from concept to production
- Employee onboarding and offboarding
- Device lifecycle management includes procurement provisioning deployment management maintenance and de-provisioning.
- Hands-on support for all levels of hardware and software troubleshooting triaging and issue resolution
- Network infrastructure management including wireless and VPN management
- Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations
- Create and maintain documented processes procedures and configurations
- Research and recommend innovative automated approaches for system administration tasks that scale with the companys growth.
- Prioritize tasks based on impact and urgency.
- Implement configure and manage SaaS tools including Slack Google Workspace Jira and JumpCloud.
- Management of vendor and supplier relationships
- Support our AV/VC platform (Zoom)
- Scripting experience (e.g. PowerShell Bash Python) for automation
- Creating group policies for standardization and security.
- Cloud Identity Provider and SSO management (Okta).
What you will need:
- 7 years of relevant work experience as an IT technician.
- Bilingual in Japanese and English (Business Level).
- Should have rich experience in MacOS/Windows/SaaS/MDM/Network.
- Familiarity with core business applications such as Jira Confluence and Slack
- Familiarity with developer tools such as GitHub GitLab and Jenkins
- Familiarity with Apple developer and certificate management
- Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels.
- Should have a good attitude/communication and end-user handling /coordination Skills.
- Ability to meet deadlines and work well under pressure.
- Ability to logically prioritize tasks and schedule work accordingly.
- Strong motivation to learn new technologies.
- Clear all the assessments as per the schedule.
About Scopely
Scopely is a leading video game and global interactive entertainment company home to many of the worlds most beloved and enduring experiences including two of the most successful mobile games of all-time MONOPOLY GO! and Pokémon GO along with Stumble Guys Star Trek Fleet Command MARVEL Strike Force WWE Champions the Scrabble franchise Yahtzee With Buddies and many others. Across mobile web PC and console Scopely creates develops publishes and live-operates one of the most diversified and award-winning portfolios in the games industry bringing hundreds of millions of players together through a shared love of play.
Founded in 2011 Scopely is powered by its exceptional team including thousands of world-class gamemakers around the globe a distinctive tenet-driven culture and its proprietary technology platform Playgami. Together these strengths have fueled Scopelys position as the #1 mobile games company in the U.S. and #2 globally generating more than $10 billion in lifetime revenue. Whether building global sensations like MONOPOLY GO! from the ground up or expanding through strategic acquisitions including the FoxNext GSN and Niantic games businesses Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the 100 Most Influential Companies in the World by TIME magazine and one of Fast Companys Worlds Most Innovative Companies and Best Workplaces for Innovators Scopely believes that video games can be a force for good creating meaningful connections vibrant communities and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information visit: Experience:
Senior IC
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