Senior Software Engineer II
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Job Location:
Monthly Salary:
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!
Are you passionate about working with the most cutting-edge technologies including AI big data analytics LLMs data mining and business intelligence (BI) Are you looking to become part of a world-class engineering team Do you aspire to contribute to a globally recognized pre-IPO leader in technology
If so your dream job awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies. We are currently seeking a Senior Software Engineer to join our AI engineering team and help move our ambitious vision forward.
Job Responsibilities:
- Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models applying prompt engineering and conducting data analysis across all data typesunstructured semi-structured and structured. Additionally utilize technologies such as data and pattern mining business intelligence (BI) and data transformation and processing.
- Collaborate with team members and cross-functional teams including data scientists software engineers product managers and business stakeholders to deliver a reliable scalable service with assured AI quality.
- Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.
- Stay up-to-date with industry trends emerging technologies and advancements in AI and data engineering.
Qualifications
- Bachelors or Masters degree in Computer Science Engineering or a related field.
- 5 years of experience in cloud service development.
- Strong development experience in Java Python C C# or similar OO languages
- Experience in data-intensive service
- Prior experience with data platforms and/or AI services is highly desirable.
- Experience in data science is a plus
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
Senior IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- AWS
- Data Structures
- Software Development
- Java
- Distributed Systems
About Company
Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
