Customer Operation Manager
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Job Location:
Monthly Salary:
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The selected Candidate will be GEs focal for SSAMC ESA (offload contracts) execution based at SSAMC overseeing the overall performance of SSAMC under ESA. You will be responsible for the offload SV fulfillment under CFM or GE services agreement.Job Description
Company Overview
GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion services and integrated systems. Currently it has approximately 44000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise GE Aerospace is committed to inventing the future of flight lifting people up and bringing them home safely.
Site Overview
For 45 years in China GE Aerospace has committed to developing and investing in Chinas aviation industry with reliable efficient sustainable and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the markets quality growth propelled by technological innovation and digitalization. Together with our partners we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.
Roles and Responsibilities
- Responsible for slots planning of GE offload shop visit in SSAMC.
- Responsible for GE offload ship visit operations complying with offload agreement.
- Responsible for daily coordination of fulfillment issues related to offload agreement and Customer Service Agreements
- Work with CPMs for resolution of issues related to shop processes
- Gather shop commitments and communicates status to the customer
- Responsible for warranty and guarantee administration including prevention and identification of potential claims and management of actual claims
- Responsible for resolution of offload SV invoice dispute and supportive for customer invoice dispute solving.
- Plan monitor and evaluate component and program activities as assigned
- Perform detailed analysis of assigned programs and components
- Review business options for impacts on profit for compliance with contracts policies and procedures and for innovative ways to achieve customer satisfaction
- Manage shop performance build up close loop to continuously improve customer experience and shop delivery
- Coordinate assigned program elements with supporting and supported groups
- Apply and improve upon standard work in area of responsibility.
- Identify sources of waste and customer dissatisfaction escalate to leadership team and work among the team to find solutions.
Required Qualifications
- Bachelor Degree or above in Aerospace or relevant field.
- Minimal 3 years working experience in engineering or customer support in Aerospace.
- Technical expertise on aircraft engines or MOR experience is strongly desired.
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
At GE Aerospace we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here you will have the opportunity to work on really cool things with really smart and collaborative people. Together we will mobilize a new era of growth in aerospace and defense. Where others stop we accelerate.
Additional Information
Relocation Assistance Provided: Yes
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
GE Aerospace is mobilizing a new era of growth in aerospace, aviation, and defense engineering. Explore GE Aerospace's commercial and general propulsion powers.
