Principal Engineer, Network
Share
Job Location:
Monthly Salary:
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!
The SRE Connectivity team at Talkdesk builds operates and evolves the infrastructure foundation that supports all engineering teams. We work with an automation-first mindset and prioritize availability reliability and scalability at global scale.
As a Principal Engineer you will serve as a senior technical authority for network and SRE infrastructure. You will shape architecture drive engineering standards and lead complex initiatives across a large distributed multi-region multi-cloud environment. This role is deeply hands-on and focused on solving hard infrastructure problems at scale.
At Talkdesk we follow a you build it you own it philosophy. You will help reinforce that culture by designing platforms and guardrails that empower teams to operate safely in production fostering a blameless learning-driven engineering environment.
What you will do:
- Architect and evolve core network infrastructure and shared SRE platforms used company-wide
- Lead design and implementation of large-scale infrastructure initiatives
- Stay deeply hands-on: contribute code automation and infrastructure changes
- Establish technical standards patterns and best practices across teams
- Drive automation-first operations and eliminate manual error-prone workflows
- Improve reliability through strong observability monitoring and proactive detection
- Design tooling and platforms that enable teams to safely run production workloads
- Participate in on-call rotation and remain close to real production challenges
- Lead incident response and root cause analysis for complex system failures
- Act as a technical mentor and multiplier for senior engineers
- Influence cross-team architecture and long-term infrastructure strategy
Required experience
- Strong hands-on AWS networking experience
- Practical experience configuring and operating AWS Direct Connect
- Hands-on experience with Fortinet firewalls and security products
- Experience with NetBox or similar network source-of-truth platforms
- Deep Linux/Unix systems knowledge
- Strong programming/scripting skills (Python Bash or similar)
- Infrastructure as Code expertise (Terraform CloudFormation or equivalent)
- Experience with configuration management tools such as Ansible
- Familiarity with monitoring and observability platforms (Datadog Grafana New Relic etc.)
- Proven ability to design automation for complex infrastructure workflows
- Advanced troubleshooting skills in distributed systems
- Pragmatic engineering mindset with strong critical thinking
Nice to have
- Experience supporting large-scale production systems
- Exposure to Docker Consul Vault Jenkins Concourse Prometheus Nexus
- Experience with encryption secrets and key management (ACM KMS hashing)
- Experience with additional firewall or network security platforms
- Multi-cloud experience (GCP Azure)
- Previous experience acting as a principal/staff-level technical leader
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
Staff IC
Key Skills
- Design
- Academics
- AutoCAD 3D
- Cafe
- Fabrication
- Java
About Company
Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
