Senior Software Engineer Fullstack
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Job Location:
Monthly Salary:
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!
Job Summary:
- At Talkdesk we build the next generation of our platform using a microservices architecture and strongly autonomous vertical teams. Each team owns its services end-to-end architecture delivery quality and production readiness.
- We expect senior engineers to set the technical bar. You will make architectural decisions challenge assumptions and raise the quality of both our code and our engineering practices. Peer reviews production readiness and collaboration are non-negotiable nothing reaches production without scrutiny.
- This role is full-stack but frontend excellence is critical. We are looking for someone who deeply understands how systems meet users performance usability reliability and can confidently move between React-based frontends and Kotlin/Java backend services with some legacy in Ruby.
- If you enjoy owning complex problems influencing technical direction and delivering polished user-facing experiences backed by solid distributed systems this role is for you.
Duties and Responsibilities:
- Take technical ownership of complex features from frontend to backend including design implementation testing and production readiness
- Design and build high-quality scalable user-facing applications with strong attention to UX performance and maintainability
- Develop and maintain events based services and APIs that support frontend needs at scale
- Make architectural decisions and actively influence technical direction standards and best practices within the team
- Collaborate closely with Product Design and other engineering teams to ensure solutions fully meet business and user requirements
- Act as a technical reference for the team: review code critically document architecture clearly and mentor other engineers
- Design and implement integrations with external systems ensuring data integrity security and observability
- Identify and solve complex technical challenges including performance bottlenecks and scalability constraints
- Advocate for automated testing CI/CD and production excellence
- Leverage AI-assisted development tools (e.g. coding copilots code review assistants test generation tools) to improve productivity code quality and iteration speed while maintaining strong engineering judgment code ownership and security awareness.
- Evaluate and integrate AI-powered solutions where they add real value to product or engineering workflows
Qualifications:
- BS/MS Degree in Computer Science Applied Math or an Engineering area
- 5 years of experience in Software Development especially in cloud-based applications
- Strong experience with the design and development of web applications
- Strong object-oriented programming skills and experience with cloud databases
- Strong frontend expertise including: ReactJavaScript / TypeScript
- Component design state management and performance optimization
- Solid backend experience with: Kotlin or JavaSpring Boot RESTful APIs and event-driven systems
- Deep understanding of the design and development of Service Oriented Architecture (SOA API) andEvent driven Architectures
- Experience with microservices architecture APIs message brokers (Kafka RabbitMQ)
- Experience with one or more storage technologies (e.g. PostgreSQL MySQL MongoDB Redis Elasticsearch)
- Experience scaling global web applications
- Advocate for automated testing continuous integration
- Familiarity with Kubernetes-based production environments and GitHub Actionsdriven CI/CD pipelines with the ability to contribute improvements and troubleshoot issues
- Passion for producing clean standards-compliant secure code
- Be fearless about learning new technologies and technical approaches to application development
- Good written and spoken English
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
Senior IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- AWS
- Data Structures
- Software Development
- Java
- Distributed Systems
About Company
Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
