• Sort and prioritize calls parked by our virtual call system (main responsibility)
• Take appropriate action with a sense of urgency ( Assess decide and act)
• Make judgment calls on appointment priority and technician assignments
• Handle customer escalations that need a real person with good instincts
• Return calls to customers who already reached out to us
• Follow up with existing club members and warm leads
• Schedule appointments that get people the help they need
• Support our field heroes who keep Ohio homes comfortable

• Dont freeze when something unexpected hits your screen
• Can read a situation make a judgement call and keep moving
• Actually like working with technology that thinks (our AI doesnt replace you - it frees you to focus on what you do best)
• Know the difference between this needs a manager and Ive got this
• Have worked in roles where hesitation costs something - time safety satisfaction results

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first! How do we prove it First things first.

1. Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.

2. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

3. Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more! If you are serious about your career and want to learn from the best in the industry apply today!

So if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to One Hour Heating and Air Conditioning Corporate.