Housing Operations Manager

Lead with purpose. Strengthen tenancies. Shape the future of community housing in Canberra.

We have partnered with Havelock Housing Association (HHA) to source an experienced values-driven Housing Operations Manager to lead their tenancy and property support operations during a period of growth and increasing community need.

HHA is a registered Tier 2 Community Housing and NDIS Provider with over 40 years experience delivering social and affordable housing across the ACT. The team support people on very low incomes with disabilities or with complex needs - including those with lived experience of homelessness or marginalisation. Alongside safe stable homes the team provide enhanced tenancy support to help tenants live independently and securely.

About the Role

This is a senior hands-on leadership role for someone passionate about building strong teams sustaining tenancies and improving outcomes for people with complex needs.

Reporting to the CEO you will lead a team and oversee day-to-day tenancy operations compliance risk and stakeholder relationships. This role blends strategic leadership with practical hands-on guidance ensuring the delivery of high-quality tenant-centred services.

Key Responsibilities

• Lead coach and empower your team fostering a positive and inclusive culture
• Ensure customer-focused tenancy management across all programs
• Oversee compliance with NRSCH Housing ACT and relevant legislation
• Manage tenancy performance arrears complaints and risk
• Collaborate with the CEO on operational planning and continuous improvement
• Build strong relationships with regulators partners and service providers
• Champion innovation learning and staff wellbeing

About You
You are an experienced people leader with a strong background in community housing tenancy services or related human services. You are confident navigating complexity adept with regulation and compliance and known for your calm empathetic leadership.

You will bring:

• Proven experience leading teams in social/community housing or similar sectors
• Strong knowledge of tenancy legislation and housing compliance
• Collaborative coaching-focused leadership style
• Sound judgement and decision-making in complex environments
• Excellent stakeholder engagement and communication skills
• Commitment to trauma-informed person-centred practice

Essential Requirements

• Tertiary qualification in Community Services or related field (desirable)
• Minimum 2 years leadership experience in social/community housing
• Ability to obtain an ACT Working With Vulnerable People Check & AFP check
• Current ACT Drivers Licence
• Strong computer literacy (MS Office & CRM systems)

Why Join Havelock

• Make a real difference in the lives of people experiencing housing vulnerability
• Lead a committed values-driven team
• Work closely with an engaged CEO and Board
• Be part of an organisation focused on growth innovation and best practice